Program Lead, ISV & Marketplace Partnerships

About the Team

We are a small and fast-moving partnerships team that shapes and executes OpenAIs most important collaborations. Your mission is to design and operate the partner program for technology partners ISVs and marketplace participants. You will turn partner strategy into a simple scalable experience from recruitment and onboarding through enablement benefits performance management and growth.

About the Role

You are an operational builder with strong judgment high ownership and a track record of turning ambiguous goals into clear programs and measurable outcomes. You are comfortable working across product engineering GTM marketing operations legal finance security and support. You balance rigorous systems and governance with a thoughtful partner experience and you can move quickly as the ecosystem evolves.

In this role you will:

• Design and run the end-to-end ISV and marketplace partner program.

• Define partner eligibility segmentation tiers benefits requirements and lifecycle stages.

• Build repeatable onboarding technical enablement validation listing launch and growth journeys.

• Establish program policies documentation service levels governance and escalation paths.

• Create partner communications education office hours playbooks and self-service resources.

• Develop program metrics and dashboards covering recruitment activation solution quality adoption revenue impact and partner health.

• Coordinate launches and program changes across product engineering GTM marketing legal security finance support and operations.

• Capture partner feedback and translate it into program product and operating improvements.

You might thrive in this role if you have:

• 8 years of experience in partner programs marketplaces ecosystem operations business operations or program management.

• Proven experience building or scaling a technology partner ISV or marketplace program.

• Exceptional ability to convert ambiguous goals into clear processes ownership service levels and measurable outcomes.

• Strong understanding of SaaS APIs developer platforms integrations and B2B go-to-market motions.

• Demonstrated cross-functional execution across product engineering GTM marketing legal finance security support and operations.

• Clear effective communication with the ability to influence senior internal and external stakeholders.

• A strong partner orientation and the judgment to balance experience quality governance and scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Senior IC