Program Director-Outreach
Job Location:
Worcester, MA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Program Director Outreach to lead our Adult Community Clinical Services (ACCS) Outreach team and help advance our mission of empowering people to live healthier more fulfilling lives.
What We Offer:
- Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
- Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
- Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
- Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
- Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Implement manage and meet all ACCS program contract payer DMH and BHN requirements.
- Set goals and use KPIs outcomes quality measures and financial data to manage Outreach program performance.
- Develop implement and monitor the annual budget; achieve financial goals and adjust resources as needed.
- Build and lead the Outreach management team; provide high-quality supervision and performance management.
- Determine staffing needs and oversee recruitment onboarding training credentialing retention succession and corrective action for Outreach staff.
- Oversee service quality documentation risk incident response audits and continuous improvement across the Outreach team.
- Maintain effective relationships with individuals served DMH funders payers regulators internal programs and community partners.
- Ensure Outreach services are person-centered culturally responsive accessible and aligned with BHN and ACCS standards supporting members with housing stability employment daily living skills and community connection.
- Lead referral development capacity planning growth and approved service changes for the Outreach program.
- Report risks results resource needs and improvement plans to senior leadership.
- Perform other duties as assigned.
Who You Are:
- Relevant Bachelors or Masters Degree based on service complexity; advanced clinical degree preferred.
- Independent clinical license and/or certification if required for the role.
- Valid drivers license and vehicle access for all working hours as Outreach work involves regular travel to members and community sites.
- Typically 3 years of progressively responsible supervisory/management experience with demonstrated success in community-based or outreach behavioral health services.
- Strong background in general and fiscal management contracts quality improvement regulation workforce planning service systems and performance measurement.
- Strong leadership verbal and written communication conflict resolution critical thinking data-informed decision making facilitation negotiation change management and technology utilization skills.
- Knowledge of DMH regulations and the ACCS service model preferred.
We Hire for HEART! Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.
Salary Range: $ 70000- $ 100000
Required Experience:
Director
About Company
BHN is a statewide behavioral health provider in Massachusetts helping people facing mental health, substance use, and developmental challenges live full lives.
