Program Coordinator, Field Engineering

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life with a focus on root cause analysis of failures capacity and availability improvement and optimization of the existing fleet.

As a Field Engineering Program Manager I you are highly organized detail-oriented and an effective communicator both written and verbally. You will support multi-discipline engineering teams by managing administrative workflows processes smooth coordination of tasks that arise from investigations and solutions developed by Field Engineers. You will serve as the connective tissue between engineering outputs and the operational mechanisms needed to drive them to resolution and long-term scalability.

You will work closely with Field Engineers operations staff and cross-functional partners to ensure that action items process workflows and team ownership are clearly identified documented and tracked. You must be skilled at asking relevant questions gaining alignment from the right stakeholders and driving clarity where processes or ownership are undefined. You must possess strong organizational skills attention to detail and the ability to build effective working relationships across teams.

Key job responsibilities
Your key responsibilities will include:
Ensure completion of workflows and action items resulting from Field Engineering investigations and solutions.
Ask the right questions across teams to gain alignment on process ownership and establish scalable repeatable workflows so recurring issues have a defined resolution path.
Coordinate administrative tasks across multiple engineering disciplines ensuring items are routed to the appropriate teams and tracked to completion.
Maintain and update tracking tools dashboards and reporting mechanisms to provide visibility into task status and program health metrics.
Support Field Engineers by handling process-related follow-ups documentation and coordination so they can focus on technical work.
Document and improve team mechanisms including intake processes SOPs runbooks and onboarding materials identifying gaps or unclear ownership and escalating for alignment.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- Experience working with cross-functional teams
- 2 years of project/program management experience

- Possess excellent communication and writing skills attention to detail and high-quality standards.
- Proficiency with project tracking tools (e.g. spreadsheets ticketing systems dashboards).
- Experience working in engineering data center or technical operations environments.
- Experience developing or improving standard operating procedures runbooks reporting mechanisms and process documentation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80200.00 - 97400.00 USD annually