Program Coordinator

Position: Program Coordinator
Classification: Non-Exempt

Reports to: Associate Director of Administration (ADA)

Salary Rate:

Level 1 (Entry level up to 2 years of direct experience):$20.52 per hour

Level II (3 years of direct experience):$22.37 per hour

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN) we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality creativity and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences including those directly related to this position. At CHN we are committed to providing a supportive inclusive and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer and we embrace applicants regardless of age race color disability HIV status gender identity sexual orientation national origin or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community Do you thrive in an environment that values service innovation wellness and integrity If so we would love to hear from you!

Why Work at CHN
As a full-time employee you will enjoy a competitive benefits package which includes:

Health & Wellness Benefits: Health Dental Vision Life Short- and Long-Term Disability Insurance and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO) 13 paid holidays up to 2 floating holidays and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
Additional Benefits: Flexible Spending Accounts (FSA) Health Spending Account (H SA) Voluntary EAP

Eligible for Federal Loan Forgiveness Program

Position Summary:

The Program Coordinator is the first representation and impression of our organization. The position requires a friendly professional attitude and appearance. The Program Coordinator is responsible for providing and/or coordinating the day-to-day operations of the agency reception desk/front office and assisting with other programs under the supervision of the Associate Director of Administration. The Program Coordinator provides support to the SCHN team members clients and volunteers to advance our mission to equitably meet the evolving needs of people affected by HIV and other health conditions through prevention care and advocacy. Main functions include communication operational administrative and programmatic support.

Essential Job Functions:

Operations and Logistical Support

• Manages the front office and reception desk during normal operational hours.
• Serve as the agencys first point of contact both in person and on the phone providing excellent customer service to all visitors clients and callers while ensuring that all client in-person and caller inquiries are routed appropriately in a timely manner.
• Maintain an inventory of office and program supplies. Mange ordering shipping and receiving of office/program products. Remit related documentation and receipts in a timely manner to the appropriate individual/office.
• Ensure measures protocol and equipment of the office emergency and safety plans are up to date and maintained.
• Assist the ADA and SCHN program staff with distribution and receipt of necessary paperwork.
• Assist the Facilities manager the ADA and staff members with building related matters.
• Enforce standards associated with confidentiality. This position is called to help support the maintenance of confidentiality/privacy of all SCHN clients.
• Maintain the overall professional health care and welcoming appearance of the reception area and copy room: manage publications and materials remove trash and maintain cleanliness of both areas.
• Prepare monthly/quarterly/year end reports and other duties as assigned.
• May be called upon to assist with special projects and assume responsibility for the development administration and promotion of specific projects as required and assigned.

Client Services & Program Support

• Provide in-person support to Access Point on designated days.
• Serve as an administrator of the Food Pantry
• Monitor and maintain the Food Pantry inventory place and monitor orders through appropriate vendors
• Monitor the Food Pantry equipment and products to ensure food safety protocols are maintained
• Update Food Pantry and Access Point activities in Helix software produce monthly reports of activity and expenditures
• Staff the Food Pantry on designated days as needed
• Manage and schedule volunteer support of the Food Pantry and Front Desk
• Manage the issuing and tracking of transportation assistance
• Support individuals with requests for care paperwork and forward to appropriate person(s).
• Monitor and coordinate community resource materials for phone and paper distribution.
• Provide assistance and support as needed to the other regional offices.
• Provide assistance and support to the Client Services Health Access Housing Prevention Behavioral Health and clinic team members as requested. This may include a variety of tasks such as input paper and electronic files reports and other activities.
• This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications:
Minimum of 1-2 year previous work or relevant experience required in a similar capacity; preferably in a non-profit setting; training in cultural competency. Must be comfortable with community outreach and coordination with external stakeholders; a positive attitude and an outgoing personality. Must be able to work in a diverse setting with diverse populations including people representative of all gender identities races and ethnicities members of the LGBTQ community people who are insecurely housed or homeless people who use illicit drugs and people who participate in commercial and/or survival sex work. Bilingual abilities strongly preferred.

Must be able to drive and operate a motor vehicle on behalf of CHN business on an as needed basis.
Must have current and valid Colorado drivers license; must be able to pass driving record check per CHN insurance requirements. Must be able to be insured by CHN driving and liability insurance companies. Must have current and valid automobile insurance for own vehicle and provide proof of insurance as requested.

Requirement: The position is required to successfully complete the ServSafe Food Handler Course and Exam

Must be able to drive and operate a motor vehicle on behalf of CHN business on an as needed basis.

Education:
High school diploma/GED required. Bachelors degree or previous professional experience preferred. Candidates who are actively pursuing more education or have hopes to pursue additional education are encouraged to apply.

Software Utilized:

Experience working with basic office and database computer programs including familiarity with Microsoft Outlook Word Excel Access and the internet.

Knowledge Skill and Ability:

Knowledge of HIV and related issues. Willingness and ability to work with diverse populations - persons living with HIV the LGBTQ community persons of various ethnic backgrounds disenfranchised communities. Excellent Customer Service skills for clients and relationship with management including excellent communication skills. Highly organized and detail oriented. Must demonstrate accuracy efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas: customer service; task management; teamwork; time management; and communication with clients teams managers and company consultants.

Material and Equipment Directly Used:

Works with standard office equipment including computer work station printers copiers scanners and fax machine. Works with word processing software spreadsheet applications and presentation software. Communicates with clients and vendors using the telephone e-mail the Internet and fax.

Physical Demands and Work Conditions:

Works in a professional office environment. May travel to offsite locations. Valid Colorado Drivers License/auto insurance and reliable transportation required. Requires clear speaking ability and strong writing skills and the ability to sit and use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone and other office equipment.

As employees of a charitable organization all CHN staff share the responsibility of serving as ambassadors
for the organization in the community. This can be achieved by fostering the development of
relationships with potential constituents and donors as well as by participating in CHN events
and activities in a way that is meaningful to each employee.

How to Apply:

Click on the Start Application Link above. Please include a cover letter.

All offers of employment are subject to the completion of a criminal background check reference and if applicable to your position a driving record check. A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).

Qualifications:
Minimum of 1-2 year previous work experience required in a similar capacity; preferably in a non-profit setting; training in
cultural competency. Must be comfortable with community outreach and coordination with external stakeholders; a
positive attitude and an outgoing personality. Must be able to work in a diverse setting with diverse populations including
people representative of all gender identities races and ethnicities members of the LGBTQ community people who are
insecurely housed or homeless people who use illicit drugs and people who participate in commercial and/or survival sex
work. Bilingual abilities strongly preferred.

Education:
High school diploma/GED required. Bachelors degree or previous professional experience preferred. Candidates who are
actively pursuing more education or have hopes to pursue additional education are encouraged to apply.

Software Utilized:
Experience working with basic office and database computer programs including familiarity with Microsoft Outlook Word
Excel Access SharePoint and the internet. Experience with social media fundraising contact management or other
database software preferred.

Knowledge Skill and Ability:
Knowledge of HIV and related issues. Willingness and ability to work with diverse populations - persons living with HIV the
GLBTQ community persons of various ethnic backgrounds disenfranchised communities. Excellent Customer Service skills
for clients and relationship with management including excellent communication skills. Highly organized and detail
oriented. Must demonstrate accuracy efficiency and excellent organizational skills. Must demonstrate effectiveness in the
following areas: customer service; task management; teamwork; time management; and communication with clients
teams managers and company consultants.

Material and Equipment Directly Used:
Works with standard office equipment including computer work station printers copiers scanners and fax machine. Works
with word processing software spreadsheet applications and presentation software. Communicates with clients and
vendors using the telephone e-mail the Internet and fax.

Physical Demands and Work Conditions:
Works in a professional office environment. May travel to offsite locations. Valid Colorado Drivers License/auto insurance
and reliable transportation required. Requires clear speaking ability and the ability to use a telephone for extended periods.
Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone
and other office equipment