Program Coordinator, Ambulatory Services (Onsite)

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

Essential Responsibilities:

• Implements and coordinates administrative procedures processes services and systems for the assigned program.

• Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.

• Provides administrative support to staff in assigned program areas.

• Schedules and prepares materials for appointments meetings and special events.

• Coordinates program correspondence calendars projects and travel arrangements as needed.

• Ensures that staff are informed and supplies and equipment are available.

• Develops maintains and oversees program databases. Compiles data; prepares summarizes and distributes regular and ad hoc reports.

• Coordinates tracks and monitors program expenses invoices and billing with appropriate cost centers and budget.

• Monitors and evaluates the effectiveness of the program administration.

• Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.

• Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.

• Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

• High School Diploma required; Associates degree preferred.

• Minimum of 1-3 years of related work experience required.

• Advanced skills with Microsoft applications which may include Outlook Word Excel PowerPoint or Access and other web-based applications.

• May produce complex documents perform analysis and maintain databases.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years Middle Age: 30 - 60 years Elderly: 60 -.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.