Program Assistant (GARS)

Location: 505 City Parkway West Orange CA 92868
Job Type: Temporary (Up to 6 Months)
Work Setting: 100% Onsite
Schedule: Monday Friday 8:00 AM 5:00 PM
Pay: $21.00 $30.00 per hour (W2) (Adjusted $3 below the original pay range.)

Aroha Technologies is hiring a Program Assistant to support the Grievance & Appeals Department. This role is ideal for candidates with strong administrative customer service and data entry experience who thrive in a fast-paced healthcare environment.

• Provide administrative and program support to the Grievance & Appeals team.
• Receive process and track grievance and appeal cases.
• Enter and maintain accurate records in the GARS system.
• Respond to inquiries from members providers and internal departments.
• Prepare letters reports and other departmental documentation.
• Coordinate case files and hearing documentation.
• Maintain confidential records with accuracy and attention to detail.
• Perform other administrative duties as assigned.

• High School Diploma or GED required.
• At least 1 year of administrative customer service healthcare or appeals/grievance experience.
• Strong computer skills (Microsoft Word Excel Outlook and PowerPoint).
• Excellent communication and organizational skills.
• Ability to multitask and work independently in a fast-paced office.

• Experience with Medicare Medicaid or Managed Care programs.
• Bilingual candidates are encouraged to apply.