Program Assistant 3pm-11pm Saturday to Wednesday

Pay Rate: $17.50 per hour
Work Schedule: 3:00PM to 11:00PM Saturday - Wednesday
Location: Weinberg Housing & Resource Center (WHRC) Baltimore MD
Work Arrangement: On-site

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC) a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City.

WHRC provides shelter meals showers laundry case management convalescent care and other supportive services designed to help individuals move toward stability self-sufficiency and permanent housing.

What This Role Is Like

The Program Assistant is a direct-service position supporting adults experiencing homelessness in a busy emergency shelter environment. This is not an administrative or desk-based role.

Program Assistants help maintain a safe respectful and supportive environment while responding to resident needs monitoring activity throughout the facility documenting incidents and services de-escalating difficult situations and assisting with day-to-day resident needs.

The work can be fast-paced and unpredictable. Residents may be experiencing stress frustration conflict behavioral health challenges trauma or crisis. Successful Program Assistants are patient dependable compassionate and able to remain calm while using sound judgment and maintaining professional boundaries.

What You Will Do

• Provide respectful client-centered support that helps residents feel valued informed and treated with dignity.
• Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents staff volunteers and visitors.
• Respond to resident concerns incidents emergencies and crisis situations calmly and professionally.
• Help de-escalate conflicts and challenging interactions using respectful communication sound judgment and established safety procedures.
• Assist residents with essential services including meals clothing laundry hygiene needs and maintaining safe and clean living spaces.
• Orient residents and volunteers to services expectations available resources policies and program procedures.
• Inform residents of available services their rights and available processes for addressing concerns or grievances.
• Maintain accurate logs records incident reports and other required documentation.
• Communicate concerns observations and important information promptly to supervisors and team members.
• Collaborate with staff volunteers and community partners to support coordinated services and continuity of care.
• Follow program policies procedures safety expectations and established guidelines.
• Perform other duties as assigned to support safe and effective shelter operations.

What to Expect During Your Shift

This position may be a strong fit if you are comfortable with:

• Working directly with adults experiencing homelessness in a low-barrier shelter environment.
• Handling multiple priorities and changing needs throughout a shift.
• Interacting with residents who may be upset frustrated or experiencing a crisis.
• Using de-escalation techniques and professional judgment when conflict occurs.
• Walking and standing for much of the shift while frequently moving throughout the facility.
• Assisting with practical hands-on resident needs in addition to safety monitoring and documentation.
• Working as part of a collaborative team where attendance punctuality and reliability are essential.
• Working weekends and holidays as part of a regular schedule.

Qualifications

• One year of related experience preferred particularly experience working with individuals experiencing homelessness or other at-risk populations.
• Strong interpersonal and communication skills.
• Ability to build positive relationships with people from diverse backgrounds and experiences.
• Ability to remain courteous patient calm and professional in challenging situations.
• Ability to intervene in and de-escalate conflict respectfully and effectively.
• Dependable attendance and punctuality.
• Ability to use or willingness to learn basic computer systems email online training platforms and required software.
• Knowledge of basic personal care housekeeping and related support practices is helpful.

Physical Requirements & Work Environment

• No remote or hybrid work availability based on core and essential functions of the position.
• Adjusting or moving objects up to 50 pounds in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties.
• Ascending or descending ladders stairs ramps poles or other similar structures as required to perform job tasks.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
• May involve working in various outdoor weather conditions including heat cold rain snow and high winds. Employees may be exposed to these elements for extended periods. Protective gear such as waterproof clothing warm layers or wind-resistant apparel will be necessary to ensure comfort and safety while performing job duties in inclement weather.

Certifications

• CPR and/or First Aid certification must be obtained within six months of employment and maintained thereafter.
• ServSafe certification must be obtained within six months of employment and maintained thereafter.

Why This Work Matters

At WHRC Program Assistants play an important role in helping individuals experience safety dignity consistency and compassionate support during a difficult period in their lives. This position is ideal for someone who values service is comfortable in a demanding direct-care environment and wants to be part of a team helping people move toward greater stability and independence.

Our Values

Catholic Charities is committed to serving every person with:

• Dignity
• Compassion
• Humility
• Collaboration
• Excellence
• Integrity

We strive to create a trauma-informed workplace culture that promotes safety empowerment healing and self-care while recognizing the infinite worth and promise of every individual.

Benefits

We offer a comprehensive benefits package that includes:

• Health Dental and Vision Insurance
• Vacation Sick and Holiday Pay
• 403(b) Retirement Plan with discretionary employer contribution
• Tuition Advancement Assistance
• Paid Parental Leave

Join Catholic Charities of Baltimore and become part of an organization dedicated to creating opportunities for hope stability and transformation in our community.

Catholic Charities is an Equal Opportunity Employer.

Required Experience:

Junior IC