Program Analyst (Informatics)

Duties include but may not be limited to the following:

• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Guides the evolution of clinical software and processes by ensuring clinical software are available for staff use in addition to training on these programs.
• Contributes to the development of software enhancements guides process improvement activities and partners with colleagues working on information technology (IT) for the better provision of patient care by clinical and business staff.
• Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and Health Informatics allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows for the benefit of all staff and Veterans.
• Evaluates content quality and assures access to knowledge resources eliminating redundancy in duplicate data sources and improving information interoperability across the organization.
• Applies statistical (quantitative information derived mathematically) machine learning (use of artificial intelligence to derive knowledge from data to predict outcomes) visualization (representation of data via a chart or other image) inferencing (a way to understand cause-and-effect relationships) and other techniques to enable decision support.
• Utilizes or develops reports and information tools using a variety of methods and tools such as Structured Query language (SQL) SQL Server Reporting Services (SSRS) from the VISN and the VA Corporate Data Warehouse.
• Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing implementing monitoring maintaining and optimizing informatics tools and access to them.
• Serves as a subject matter expert in the visual depiction of process flow diagrams assisting end-users with correct interpretation of symbols and diagrams that reflect their work activities.
• Ensures clinical input in the development and management of the VHA business architecture.
• Participates in actions to evaluate test and report on errors found when working with systems and applications.
• Applies a true end-to-end process to evaluate workflows identify issues develop solutions based on best practice guidelines and resolves and communicates changes to maintain and optimize processes that deliver Health Information Technology (HIT) solutions.
• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare.
• Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00am to 4:30pm PST
Compressed/Flexible:May be authorized.
Telework: Not available.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Informatics)/PD99399S PD99398S and PD99397S
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet Time-In-Grade and Specialized Experience requirements within 30 days of the closing date of this announcement 10/01/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement.

• For a GS-9 position you must have served 52 weeks at the GS-7.
• For a GS-11 position you must have served 52 weeks at the GS-9.
• For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year may qualify based on your experience and/or education as described below:

To qualify for this position at the GS-09 level you must meet one of the following:

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes knowledge of automation and software systems and options that affect clinical practice; performs data analysis to include collecting evaluating and synthesizing data; assisting in process improvement projects; provides communication channels to clinical and business teams to support deployment sustainment and optimize efforts; and preparing reports and graphical presentations of data. OR
• Education: Successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D. in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR
• Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

To qualify for this position at the GS-11 level you must meet one of the following:

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes communicating among stakeholders to facilitate and support organizational change; applying a wide range of established practices theories and emerging information in relation to health care delivery informatics and applications; independently completes analytical projects related to process improvement; experience with data life cycle to include data design collection and management to input retrieve analyze summarize and present information; and knowledge and use of national database architecture and file structure. OR
• Education: Successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR
• Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

To qualify for this position at the GS-12 level you must meet one of the following:

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes independently performing a full range of data analysis to include collecting evaluating and synthesizing of data; applies an end-to-end process to evaluate workflows identify issues and develop solutions based on best practice guidelines; experienced knowledge and use of national database architecture and file structure analytical techniques and clinical applications development techniques; acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions; and ensures the success of multidisciplinary teams to lead and manage informatics-related projects.

NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience: Exceptional customer service strong data analytical skills proficiency with Microsoft products including strong Excel skills and experience navigating Service Now.

Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-9 to GS-12.

Physical Requirements and Work Environment: The work is usually sedentary but it requires periods of walking standing bending or climbing and employees may carry light items such as books instruments laptops and other similar materials. The work is conducted in office conference room and clinical/hospital patient care settings. Typically the work is hazard-free not requiring any special equipment or clothing. The employee is in on-call status as needed and works flexible hours to meet the needs of the facility end user.