Program Analyst

Duties include but may not be limited to the following:

• Responsible for overall program management for the clinic maintenance process for the facility and leads the effort to integrate profile management among healthcare providers other facility staff and patients.
• Interpreting national policies and procedures developing and implementing local standards defining requirements and providing advice to top management on related issues pertaining to clinic/provider profile management.
• Responsible for establishing and managing communication plans that identify target audience appropriate messages activities and resources needed for effective communication and communication plans for change management incorporating multiple channels to manage expectations and disseminate project progress.
• Leading clinic profile team members to ensure analytics goals are being met using accurate and timely clinic management tools for their designated services/clinics.
• Participating in facility/VISN projects task forces and committees to problem-solve educate and implement software data capture and scheduling directive matters.
• Responsible for oversight of all clinic set up options clinic profiles and outputs.
• Assessing the best structure of clinics based on national mandates and direction facility needs provider needs patient needs and data desired to be captured.
• Responsible for ensuring appointment reminder systems are set up accurately for all outpatient clinic locations and maintenance of those systems.
• Coordinating with informatics for development and management of data systems assisting and creating the basis for data driven decision-making of clinic profile operations management.
• Identifying problems and applies analytical techniques correcting negative trends and provides resolutions to system issues/malfunctions to include encounter and transmission errors clinic grids and other issues related to clinic profile management.
• Developing and implementing an in-depth training program for the facility to ensure staff are properly educated and accountable for clinical profiles scheduling and data management.
• Coordinating quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers.
• Evaluating data capture outputs that includes but not limited to clinic utilization accurate clinic parameters program clinic naming standards etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management.
• Integrates clinic practice management principles and initiatives outpatient scheduling directive mandates ambulatory data capture and workload rules and regulations coding and billing criteria MCA requirements into clinic structures.
• Coordinator is responsible for establishing and managing communication plans that identify target audience appropriate messages activities and resources needed for effective communication and communication plans for change management incorporating multiple channels to manage expectations and disseminate project progress.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD99898S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/04/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Ability to locate and interpret appropriate and applicable regulations dealing with care policies procedures and precedents regarding scheduling clinic profiles ambulatory data capture workload and billing; Knowledge of insurance intake processes and specialized medical billing programs; Reviewing data presenting alternatives making recommendations and assisting with developing problem resolutions; Skill to evaluate and analyze processes and procedures with multiple variables; and Developing and implementing a training program to ensure staff are properly educated and accountable for clinical profiles scheduling and data management; Experience with appointment reminder systems. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC