Program Administrative Manager

What to expect:

Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore Washington campuses. Supervises all office support staff. Develops and administers consistent office support procedures workflow and admission and billing procedures and practices. Assists Director in a number of reviews including efforts to reduce bad debt to assure that record keeping complies with licensing regulatory and accreditation agencies to improve workflow and communication with referring units and similar projects. Assures prompt research and resolution of problems and complaints. Monitors billing documentation co-pay collection and other critical statistics.

What youll get from us:

At Sheppard Pratt you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment toprofessional developmentincludinga comprehensive tuition reimbursement program tosupport ongoing education and licensure and/or certification preparation

• Comprehensive medical dental and vision benefitsfor benefit eligible positions

• 403b retirement match

• Generous paid-time-offfor benefit eligible positions

• Complimentary Employee Assistance Program (EAP)

• Generous mileage reimbursement program

Pay for this position is determined ona number offactors including but not limited toyearsand levelof related experience.

What we need from you:

• (a) AA degree and 3-5 years relevant experience (b) a Bachelors degree and 2-3 years relevant experience or (c) high school education and 5-7 years relevant experience. Must possess experience in office management and program administration skills written and verbal communication skills the ability to compose correspondence and prepare clear meaningful reports knowledge of third-party insurance providers policies benefits and procedures and proficiency using Microsoft Office software.
• Analytical skills sufficient to identify investigate and resolve administrative problems dealing with systems practices and personnel and to develop/revise forms and processes to improve and facilitate the quality efficiency and billing associated with patient services.
• Interpersonal skills sufficient to supervise multiple program support staff train employees regarding billing and administrative office procedures and to communicate effectively with the patients families Sheppard Pratt staff referral sources and third-party payers.

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Required Experience:

Manager