Professional Services Practice Director

Workato is the leading Control and Execution Platform for Enterprise AI the neutral platform enterprises trust to put AI to work across their business. Workato unifies data applications and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 including Nasdaq Amazon Cisco Vodafone Atlassian and Lucid Motors Workato turns over 14000 enterprise systems AI needs to act on into one governed execution layer. For more information visit .

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Workato is looking for an exceptional Professional Services Practice Director to lead and scale our Americas (AMER) Professional Services teamencompassing the United States Canada and Latin America (LATAM). This strategic high-impact leadership role is responsible for building a high-performing customer-first services organization that plays an integral role in customer adoption satisfaction and retention in a rapidly evolving automation and AI landscape.

You will own key performance metrics including services bookings revenue team utilization customer satisfaction and operational efficiency. As a key leader you will oversee a team of Engagement Managers Delivery Managers and Technical Services Managers with accountability for delivery quality scalable operations and talent development. This role requires a proven track record in leading SaaS professional services at scale with deep expertise in delivery excellence people leadership and business growth. You must keep customer value top of mind while strategically balancing the teams cost and revenue growth.

In this role you will also be responsible for:

• Leadership & Team Management

  • Lead coach and develop a high-performing region-wide team across AMER (U.S. Canada LATAM).

  • Build a culture of accountability operational rigor and customer focus.

  • Drive recruiting onboarding coaching and retention of top talent.

  • Establish clear team structures career paths and professional development plans.

  • Foster innovation and continuous learning with a forward focus on AI and Automation.

• Delivery Definition & Excellence

  • Enforce consistent modern delivery methodologies (Agile Waterfall) and best practices across all service engagements.

  • Ensure engagements are delivered on time on budget and with high quality.

  • Lead risk mitigation and escalation strategies across the project portfolios.

  • Drive standardization of tools templates and delivery documentation for scale and repeatability.

  • Continuously improve delivery processes and customer experience leveraging AI and automation.

  • Champion adoption of Workatos control & execution plane agentic automation and AI-powered capabilities.

• Sales Alignment & Offer Development

  • Partner with Sales Product and Customer Success to design offerings and methodologies that drive customer satisfaction retention and expansion.

  • Support pre-sales efforts by articulating the business value of professional services and advantages of Workatos AI-powered platform.

  • Work collaboratively with Workato delivery partners to set customers up for optimized success at scale.

  • Actively contribute to the enablement training and development of delivery partners across AMER.

  • Streamline scoping contracting and quoting processes to accelerate deal cycles.

  • Evolve services portfolios in alignment with Workatos product innovations and customer needs especially in AI agentic automation and control/execution plane capabilities.

  • Act as an executive sponsor for strategic accounts and key engagements.

• Customer Success & Engagement

  • Ensure customers realize rapid time-to-value and achieve key adoption milestones.

  • Oversee advisory onboarding and implementation engagements that lay the foundation for long-term customer success.

  • Guide Engagement Managers to build account plans that support renewal and expansion.

• Strategic Operational Planning & Performance

  • Own AMER PS P&L including bookings revenue margin and utilization.

  • Optimize regional and global resource planning across onshore nearshore offshore and subcontractor models.

  • Monitor and manage key metrics across delivery customer satisfaction and operational efficiency.

  • Lead investment initiatives while maintaining financial discipline and delivery accountability.

  • Provide strategic input into pricing packaging and go-to-market strategies.

• 10 years of experience selling and delivering professional services for a SaaS company.

• 5 years leading a professional services team including Engagement Managers Delivery Managers and technical resources.

• Proven ability to coach sellers on portfolio management and expansion strategies growing accounts with large and complex pursuits ($M).

• Proven ability to coach project managers in various delivery methodologies (Agile Scrum) to deliver predictable and optimized revenue recognition.

• Proven P&L ownership experience for a services organization or department.

• Proven track record of driving software expansions as a result of managing a professional services team.

• Ability to navigate complex enterprise-level customer relationships and drive executive engagement.

• Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor preferably in the integration or automation space.

• Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment.

• Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations.

• Self-starter with the ability to work independently and as part of a distributed team and willingness to take ownership of situations and problems.

• Willingness to travel up to 25% across the AMER region.

• Understanding of the modern iPaaS market and the role of Enterprise MCP agent orchestration in digital transformation.

• Knowledge of API integrations middleware and enterprise system connectivity (ERP CRM eCommerce).

• Experience managing or delivering large-scale SaaS and AI-powered implementations in enterprise environments.

• Knowledge of enterprise systems and integration architecture and control/execution plane concepts.

• Bachelors degree required; MBA preferred.

• PMP Scrum or Agile certification is a plus.

• Fluency in Spanish and/or Portuguese or other relevant languages for the AMER region is highly desirable.

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(REQ ID: 2933)