Production Support Lead Data

TekWissen LLC

Job Location:

Hendron, KY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services

Position: Production Support Lead - Data

Location: Hendron VA

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Job Description:

Production Support Lead - DataONE Enterprise Platform (24x7 Ops) Job Title Production Support Lead / Platform Operations Lead - DataONE (24x7 Onshore Offshore) Location Onsite/Hybrid (US Onshore) Offshore leadership coordination (India) Experience 10-15 years overall; 5 years leading production support/operations teams for enterprise platforms Work Model 24x7 coverage ownership (on-call leadership shift rotations incident commander duties).

Role Summary:

We are seeking a highly accountable Production Support Lead to own 24x7 operational stability of the DataONE enterprise data platform.
This role will lead onshore and offshore teams (Data Engineering SRE Data Quality) to ensure high availability reliability performance and data correctness across a platform powered by Snowflake Kafka Oracle GoldenGate and Java-based microservices hosted on Azure/Kubernetes.
The ideal candidate is a strong operations leader with hands-on technical depth proven incident/problem management strong stakeholder communication and the ability to build a mature Ops readiness model (runbooks SOPs monitoring SLIs/SLOs automation).

Key Responsibilities:

A) 24x7 Operations Ownership Own end-to-end production support for DataONE platform with round-the-clock coverage across onshore/offshore teams
Establish shift model on-call rotations escalations and operational governance
Ensure adherence to SLAs/OLAs for incidents requests data issues and platform uptime B) Incident Problem & Major Incident Management Serve as Incident Commander for Severity 1/2 outages and customer-impacting events Drive triage containment recovery and communication cadence (internal customer).
Lead root cause analysis (RCA) corrective actions (CAPA) and prevention via automation/engineering fixes
Implement problem management to reduce repeat incidents C) Observability Monitoring & Reliability Engineering Partner with SRE team to establish/operate: Platform health dashboards alerting and run-time instrumentation Monitoring for Snowflake workloads Kafka lag GoldenGate replication microservices health Kubernetes and data pipeline
SLAs Define and track SLIs/SLOs error budgets and availability/performance targets D) Data Correctness & Data Quality Operations Oversee data-quality processes with DQ engineers: Source-to-target reconciliation anomaly detection threshold-based alerting Governance of data validation gates before publishing downstream datasets
Ensure data incident handling is as rigorous as platform incidents (impact ETA mitigation prevention) E) Release Change & Environment Management Coordinate with engineering teams for release management change windows and deployment readiness
Ensure rollback plans validation steps and post-release monitoring are standard practice Manage environment stability across dev/test/prod access provisioning and audit readiness F) Runbooks SOPs & Knowledge Management Build and maintain high-quality operational documentation: Runbooks SOPs for common tickets troubleshooting guides escalation trees Platform known issues registry and operational playbooks
Ensure continuous knowledge acquisition and reduce dependency on individuals G) Stakeholder Management & Reporting Provide crisp outcome-driven status to customer leadership: uptime/availability incident trends backlog health repeat issues MTTR change success rate Translate technical problems into business impact and propose corrective actions H) Team Leadership & Delivery Excellence Lead and mentor a multi-discipline team: Data Engineers (platform pipelines) SREs (reliability/observability/automation)
Data Quality Engineers (validation/reconciliation/data incidents) Drive culture of ownership operational discipline and continuous improvement

Required Skills & Qualifications:

Operations / Leadership Strong experience leading 24x7 production operations for enterprise systems/platforms
Deep knowledge of ITIL processes: incident/problem/change management Proven track record of improving MTTR reducing repeat incidents and operationalizing platforms
Technical (must-have working knowledge) Snowflake: monitoring performance troubleshooting workload tuning concepts Kafka: consumer lag throughput partitions operational triage Oracle GoldenGate (or similar replication): monitoring replication health lag failure patterns
Java microservices: logs/metrics/tracing dependency failures deployment issues Azure Kubernetes: container operations scaling pod restarts config/secrets networking basics
Strong troubleshooting in Linux log analysis and automation (Shell/Python) Communication
Ability to communicate clearly with non-technical stakeholders
Strong documentation and executive status reporting skills

Preferred Skills:

Experience supporting telecom-scale or large enterprise data platforms
Familiarity with observability tools: Splunk Grafana Prometheus ELK Dynatrace
Exposure to data observability/data quality tooling and automated validation frameworks
Experience running Ops maturity initiatives (SLOs error budgets automation-first self-healing patterns)
Key Deliverables (First 30-60 Days) Implement 24x7 support model: RACI escalation shift/on-call schedule
Establish operational dashboards and alerts across Snowflake/Kafka/GoldenGate/services Publish runbooks SOPs for top ticket categories
Start weekly operational reporting: incidents MTTR repeat issues backlog release health Define initial SLIs/SLOs and action plan to stabilize key failure areas

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services Position: Producti...