Production Operations Operations & Maintenance (O&M) Engineer

Company Overview:

Over the past 15 years eTel has delivered essential solutions for the federal government by securing and managing data providing scalable identity access modernizing legacy systems and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department Commerce Department and State Department.

eTel offers integrated CMMI Level 3 processes tools and techniques with innovative cost-efficient and secure solutions to address complex challenges. eTel also holds ISO 9001:2015 ISO/IEC 27001:2013 and ISO/IEC 20000-1:2018 certifications and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers environments and challenges.

Place of Performance: Hybrid Washington DC Metro Area (IRS facilities and approved remote work locations)

Citizenship: U.S. Citizenship required

Security Clearance: Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Position Overview:

The Production Operations & Maintenance Engineer provides operational support for the IRS Enterprise API Gateway production environment. This role ensures high availability rapid incident response operational continuity and reliable performance for mission-critical IRS API services.

Primary Responsibilities:

• Monitor production API Gateway environments.
• Respond to incidents and perform root cause analysis.
• Support 24x7 operational activities.
• Manage ServiceNow incidents and service requests.
• Support vulnerability remediation and security patch implementation.
• Perform backup and recovery validation.
• Support disaster recovery testing.
• Monitor application performance and availability.
• Create operational dashboards and reports.
• Develop operational documentation and runbooks.
• Support production deployments and change management activities.
• Coordinate with infrastructure networking and application teams during incident resolution.

Required Qualifications:

• Bachelors degree or equivalent experience.
• 5 years supporting enterprise production systems.
• Experience with ServiceNow.
• Experience supporting enterprise API Gateway environments.
• Experience monitoring Linux or Windows server environments.
• Experience with incident management.
• Experience performing root cause analysis.
• Experience with operational reporting.
• Strong troubleshooting skills.

Desired Skills: IBM webMethods Kong Splunk AppDynamics ELK Stack OpenTelemetry ServiceNow Linux OpenShift Kubernetes Docker Git Jenkins SQL Networking fundamentals TLS/SSL Certificates OAuth API Gateway operations

Preferred Certifications: One or more of the following is preferred: ITIL Foundation CompTIA Security Red Hat Certified System Administrator (RHCSA) AWS SysOps Administrator Azure Administrator Kubernetes Administrator (CKA)

What Youll Bring:

• Calm and effective incident response skills
• Excellent troubleshooting abilities
• Strong communication during production incidents
• Commitment to operational excellence
• Customer-focused mindset

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race color religion gender sexual orientation gender identity nations origin age disability genetic information marital status amnesty status as a covered veteran and any other characteristic provided in accordance with applicable federal state and local laws.