Production Manger Dispatcher

Position Summary

Tom Wood Audi is seeking a highly organized and results-driven Production Manager / Dispatcher to oversee the daily workflow of our service department. This role is responsible for maximizing technician productivity efficiently dispatching repair orders managing shop capacity monitoring work-in-progress and ensuring an exceptional experience for both customers and team members.

The ideal candidate thrives in a fast-paced environment communicates effectively with service advisors technicians and parts personnel and is committed to achieving operational excellence while embodying the Tom Wood Core Values of Humbly Confident Passionately Driven Sincere Desire to Help Others and Uncompromising Integrity.

Essential Responsibilities

Shop Workflow Management

• Dispatch repair orders to technicians based on skill level certifications workload and efficiency.
• Monitor daily shop productivity and labor utilization.
• Balance technician workloads to maximize shop throughput and minimize downtime.
• Coordinate and prioritize customer-pay warranty internal and express service work.
• Ensure repair orders move efficiently through the service process.

Production Oversight

• Track vehicle progress from write-up through delivery.
• Identify and resolve bottlenecks affecting production.
• Work closely with Service Advisors to provide real-time updates on repair status.
• Ensure promised completion times are achieved whenever possible.
• Monitor technician efficiency proficiency and workflow opportunities.

Communication & Coordination

• Collaborate with Service Advisors Technicians and Parts Department personnel to ensure repairs are completed timely and accurately.
• Assist in maintaining clear communication regarding parts delays technician availability and customer expectations.
• Facilitate daily shop production meetings and workflow reviews.
• Escalate concerns impacting customer satisfaction or operational efficiency.

Quality & Compliance

• Verify repair orders contain proper documentation and technician assignments.
• Ensure warranty and manufacturer requirements are followed.
• Support adherence to Audi and dealership service standards.
• Promote a safe organized and productive work environment.
• Maintain compliance with all company policies and procedures.

Leadership Support

• Assist the Service Manager in achieving departmental goals.
• Support technician development by identifying training opportunities.
• Help foster a positive collaborative culture focused on teamwork and accountability.
• Lead by example through professionalism consistency and strong organizational skills.

Qualifications

Required

• Previous dispatching shop foreman lead technician or service management experience preferred.
• Strong understanding of dealership service operations.
• Excellent organizational and multitasking abilities.
• Strong communication and problem-solving skills.
• Proficiency with dealership management systems (CDK Reynolds & Reynolds Dealertrack or similar).
• Ability to analyze workflow and make real-time operational decisions.
• Valid drivers license with an acceptable driving record.

Preferred

• Experience with Audi Volkswagen or luxury automotive brands.
• Knowledge of warranty processes and manufacturer requirements.
• Leadership or supervisory experience in a fixed operations environment.
• 3 years of automotive dealership service experience

Key Performance Indicators (KPIs)

• Technician Productivity
• Technician Efficiency
• Labor Sales Growth
• Repair Order Cycle Time
• Hours Per Repair Order
• Customer Satisfaction (CSI)
• On-Time Vehicle Delivery
• Shop Capacity Utilization
• Warranty Compliance

Physical Requirements

• Ability to walk the service drive and shop frequently.
• Ability to stand for extended periods.
• Occasional lifting up to 25 pounds.
• Ability to work in a fast-paced dealership environment.

Why Work Here

At Tom Wood Group youre more than an employeeyoure a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training career development and advancement opportunities. Our team thrives on collaboration integrity and a sincere desire to help others and were passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A company built on core values: Humbly Confident Passionately Driven Sincere Desire to Help Others and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check motor vehicle record review social security verification and drug screening. Tom Wood Group is an Equal Opportunity Employer.