Product Tech Support Eng II

Build your best future with theJohnson Controlsteam!

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with anexperiencefocused on supporting their physical financial and emotional wellbeing. Become a member of theJohnson Controlsfamily and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time-15 days of vacation first year

• Comprehensive benefits package including 401K medical dental and vision care Available day one!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What youwill do

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization as well as our Data Center Accountsin a consistent manner across all product offerings based out of our New Freedom PA location. This role can beremotefor the right person!

Howyou willdo it

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit phone fax or email.

• Drive product reliability through the Continuous Improvement Process for both existing products and new products being Technical SupportEngineerprovides technical support and interacts with quality management and engineering to improveoverall lifecycle cost. The specialist should be able to create test plans toprove outnewand orexisting product equipment offerings.

• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g. people processes structure or culture); adjusts effectively to change by exploring the benefits triesnew approaches and collaborates with others to make the change successful.

• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes theinvolvementco-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.

• Places a high priority on the internal or external customers perspective when making decisions and acting; implementing service practices that meet the customers and own organizations needs.

• Ensures others contribute to organization strategies and driving operational discipline role clarity and performance transparency by focusing them on the most critical priorities measures progress and ensures accountability against those metrics to allow us to act like One Team; sets documents and communicates clear work standards to improve performance the fundamentals; making our results widely available and easily accessible.

• Identifiesand understands problems and opportunities by gathering analyzing and interpreting quantitative and qualitative information; chooses the best course of action byestablishingclear decision criteria generates and evaluates alternatives and makingtimelydecisions; taking action that is consistent with available facts and constraints andoptimizesprobableconsequences.

What we look for

Required

• Preference given to applicants in the Chicago San Antonio or Phoenixareas.

• Up to25% local travel (2 to 4 hours fromyour work location)

• Bachelors degree in Engineeringor a related Technical/Scientific fieldrequired and2 years experience or if no degree 6 years of technical experience with a knowledge of HVAC&R products.

• Analyze and solve complex product system problems.

• Proficiency in Microsoft Suite Applications (Word Excel Access and PowerPoint) as well as Internet software and E-mail.

• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

SALARY RANGE: $89000 - $149000(Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.