Product Support Engineer
Job Location:
Howard County, MD - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people skills clearance levels and technologies to help organizations that desire improved performance and modern sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions Data Delivery & Analytics Cyber Security Cloud Migration Applications and Infrastructure Software Development and Finance & Accounting.
M9 Solutions is seeking aProduct Support Engineerto work on-site in support of a government contract for a client located inAnnapolis Junction MD. An activeTS/SCI with Full Scope Polygraph clearanceis required.
Responsibilities
- Install update configure administer troubleshoot and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications.
- Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support.
- Test and evaluate new software releases for suitability prior to deploying them in a production environment.
- Implement and manage configuration management practices that align with the clients enterprise.
- Perform on-site backup and recovery operations to include disaster recovery.
- Provide direct knowledge of client requirements and ensure that all requirements are documented and relayed correctly.
- Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the clients environment.
- Conduct advanced technical troubleshooting to determine what component is failing.
- Create and maintain Standard Operating Procedures for uncommon or recurring issues.
- Provide weekly status reports on project status schedule and issues encountered.
Required Skills and Qualifications
- Active TS/SCI with Full Scope Polygraph clearance.
- Bachelors degree in Computer Science Cybersecurity Information Technology Information Systems Computer Information Systems Software Engineering or a closely related technical field.
- Five (5) years of relevant work experience in a client-facing role as a system integrator system administrator or system engineer.
- Ability to read and diagnose issues from log files and system errors.
- Strong troubleshooting skills.
- Experience administering and troubleshooting Java Applications.
- Knowledgeable and comfortable with the Linux Command Line (Bash).
- Bash Scripting.
- Able to read JavaScript.
- Able to execute entry-level SQL Queries with MySQL or MSSQL.
- Experience installing configuring or maintaining web servers like Jetty Apache or IIS.
- Clear understanding of networking sockets and web methods.
- Strong understanding of PKI certificates and key management.
GH 968
Full-Time Employee Compensation
- M9 Solutions pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include but are not limited to responsibilities of the position education experience knowledge skills abilities as well as internal equity location alignment with market data applicable bargaining agreement (if any) or other law.
- M9 Benefits - Range
$60000 - $180000 USD
M9 Solutions LLC (M9) is aFederalsub-contractorand wecomply withall applicable federal laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act ensuring equal opportunity for veterans and individuals with disabilities. Please clickhereto complete M9s Voluntary Self-Identification Form and then email it to. If you need accommodation during the application process or encounter difficulties using our website please contact ourHuman Resources Department ator
M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative demonstrating our commitment to hiring and supporting veterans transitioning service members military spouses and dependents.
With 15 years of proven delivery andgrowth M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services solution architects business analysts program managers technical architects and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies inand 2012. M9 Solutions believes that work should be fun rewarding and something everyone can be excited about. We offer a competitive compensation package and valuediverse perspectivesin driving the vision of the company.
Required Experience:
IC
