Product Specialist, Productivity
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts engaging the largest and most complex public safety agencies in the U.S. Youll be the strategic technical voice in the roomleading deep discovery shaping solution design and guiding agencies through Axons RMS (Records Management System) ecosystem.
This role requires you to operate confidently in high-stakes environments translate agency pain into actionable solutions and influence both customer strategy and Axons product roadmap. Youll own project scoping SOW development and help steer long-term product growth by surfacing insights from the field.
This is a quota-carrying role where creativity grit and clarity win. The RMS team feels like a startupfast scrappy innovativebut with the muscle and support of a global public company.
What Youll Do
Location: Remote but must be located in the Central US Region
Travel: 80%
Reports to: Manager Product Advocates
Customer Discovery Solution Design & Technical Leadership
- Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.
- Deliver customized and technically complex presentations across agency sizes and segments.
- Develop and present sophisticated RMS and Dispatch workflows that solve multi-system multi-stakeholder challenges.
- Own project scoping and SOW development for RMS opportunities ensuring alignment between customer requirements and Axon solutions.
- Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.
- Partner with demo engineers to design high-impact scenario-based demos that resonate with the unique operational realities of each agency.
Sales Partnership & Execution
- Build pre-sales strategy with Account Executives to increase win probability including target-agency mapping competitive differentiation and technical win strategy.
- Lead internal coordination for procurement cycles including RFPs technical documentation and best-and-final demonstrations.
- Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.
- Develop and maintain long-term relationships across leadership mid-level management and frontline agency stakeholders.
Industry & Ecosystem Influence
- Represent Axon as a thought leader at national organizations such as NENA APCO IACP and MCSA through presentations roundtables and relationship-building.
- Identify cross-functional industry trends and inform Axon leadership on market direction agency priorities and competitive opportunities.
Team Contribution & Development
- Mentor junior advocates through structured knowledge-sharing and demonstration coaching.
- Participate in hiring by evaluating technical ability customer-facing skillsets and cultural alignment of candidates.
- 5 years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance.
- Ability to lead complex discovery translate ambiguous pain points into clear technical requirements and build sophisticated RMS solutions.
- Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
- Deep understanding of public safety workflows including PSAP and law enforcement operations backed by 5 years working directly with agencies.
- Strong presentation and demo skills with the ability to tailor highly technical content to both command staff and frontline users.
- Advanced technical fluency across cloud-based systems integrations backend concepts and use of APIs/SDKs.
- Proven ability to influence customers collaborate cross-functionally and operate with autonomy in high-complexity sales cycles.
- Willingness to travel up to 80% as needed.
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
#LI-Remote
Axon is a total compensation company meaning compensation is made up of base pay and commission targets. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$90000 - $132000 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
IC
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
