Product Specialist

Cooler By Design- Charts principal focus is the design and fabrication of cryogenic equipment; so you can see where we get our tagline from right Well yes and no see we think the stuff we design and build is pretty cool too. Whats more were problem solvers. Customers dont come to Chart with an equipment specification they come to Chart with a challenge. Thats where you come in because someone has to figure it out all the way from conceptual design to installation and commissioning of equipment at site. The applications we service are pretty diverse (and cool) too from solutions for launching rockets into space; to providing low carbon energy for vehicles industries and even entire communities; to the preservation of critical human and animal tissue. Pop into a well-known fast food outlet and itll likely be Chart equipment supplying your carbonated beverage. If nitro coffee or nitro ice cream is your thing well thats Chart technology too (and its also cool)! Interested to learn more Take a tour ofChart Cityto get a feel of how Chart equipment solutions impact our daily lives.

The Product Specialist serves as the technical lead for respective product lines. This position is the primary sponsor for product development and lifecycle management efforts and will work with the Product Engineer to ensure these efforts are successful. Supports the Product Manager in meeting the financial quality training and sales goals of respective product lines. This role serves as the point of contact for customers as well as the sales engineering marketing and commercial teams. This position is onsite and is located in Ball Ground Georgia.

• Support sales and marketing efforts to maximize sales/market share of products
• Define customer and tech services training requirements and needs; aid in customer training
• Lead value engineering efforts through product engineering and CI teams
• Sponsor New Product Development (NPD) efforts with engineering team
• Manage warranty claims
• Lead product related CAPA efforts as appropriate
• Assist Product Manager with managing inventory price exception decisions orders and sales forecasting
• Assist Product Manager with development of the strategic plan
• Utilize the S&OP process to ensure product business needs will be met

• Office environment providing production factory support as needed
• May lift up to 25 lbs.
• Frequent sitting standing and walking
• Frequent computer work

• Bachelors degree from a four-year college or university with a preferred major in marketing business management or engineering.
• 3 years of experience in sales manufacturing or engineering
• Proven ability to engage with customers in a professional and trustworthy manner
• Proven ability to educate and explain product functionality both the how and the why
• Experience working in a self-directed role and comfortable making decisions independently