Product Owner II- Servicing

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Product Owner II within PNCs Retail Lending organization you will be based in Pittsburgh or Philadelphia PA; Cleveland OH; Wilmington DE; or Washington DC.

PNC is seeking to transform its Retail Lending Business and as a Product Owner II you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across Retail Lending portfolio. We are seeking candidates who are passionate about customer experiences driving innovation through technology product strategy and have a track record of delivering results.

Will collaborate with the Senior Product Owner and Business Stakeholders to research and remediate servicing related production issues for personal and small business loan and credit card products in both the digital and customer-assisted channels.

Will collaborate with the Senior Product Owner and Business Stakeholders to facilitate customer research designs prototypes and other exploration activities.

Will be responsible for defining refining accepting and prioritizing stories and bugs according to business value risk stakeholder priorities and complexity.

Partner with Senior Product owners to own and maintain one scrum teams backlog to streamline execution. Will partner with BSAs Tech Leads and Scrum teams to execute upon this work.

Participate in the program and team events including quarterly planning demos daily scrums sprint planning sprint review and retrospectives.

Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls.

Must be self-directed with strong analytical problem-solving negotiation written and verbal communication skills.

Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance.

Will work with the team with a MVP philosophy to deliver frequent reliable desirable and scalable software solutions.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Accountability Customer Solutions Data Visualization Prioritization Scrum User Experience (UX) Design

Agile Development Business Acumen Design Thinking Innovation Interpersonal Relationships IT Standards Procedures & Policies Managing Multiple Priorities Matrix Management Organizational Leadership Planning and Organizing Solutions Development

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/21/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.