Product Operations Manager

Were . Were building Americas national imaging network: the infrastructure that connects patients providers and payers to faster better-value diagnostic imaging. Thousands of patients move through our platform every day and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry and from there we run the entire medical diagnostic pathway. Managing the full pathway rather than brokering pieces of it is what lets us deliver imaging faster at higher quality and at a lower cost than the fragmented status quo.

Were looking for a Product Operations Manager at an exciting time. Weve raised over $200m in funding to date reached profitability and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

Product Operations sits between strategy and execution. It is the function that turns a product teams intent into repeatable delivery and turns delivery into learning. At that work spans the full product surface from acquisition and integrations to fulfillment and post-scan experiences and it touches almost every function in the company.

As Product Operations Manager you will partner closely with our product management team to build the rituals documentation and reporting infrastructure that make our product org run well. Your success will not be measured by how much you personally ship but by how much better the teams around you ship because of the systems you put in place.

This role will suit someone who takes real pride in the craft of operations: someone who finds a well-written playbook satisfying who can hold the details of five workstreams at once without losing context and who already uses AI as a core part of their operational practice.

As a scale-up business you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Design and coordinate rollout plans for new product features working with PMs Engineering Design and Operations to sequence launches manage dependencies and ensure the right teams are prepared to support what ships

• Create and maintain product documentation that supports both internal training and external communication including feature briefs for internal enablement release notes for partners and providers and reference materials that keep stakeholders informed as the product evolves

• Partner with the data team to monitor post-release analytics helping the product team understand whether launches are landing as intended and surfacing signals that suggest a feature needs iteration promotion or reconsideration

• Coordinate cross-functional sign-off for feature launches ensuring the appropriate leaders across Engineering Operations Legal and Clinical have reviewed and approved before release with clear documentation of decisions and open items

• Build and maintain a product knowledge base that is structured for AI agent consumption from day one including designing information architecture that supports reliable retrieval writing content that survives being chunked and re-assembled and iterating on quality based on how well downstream agents perform against it

• Support the product team on OKR planning and monitoring: helping to translate strategy into measurable objectives tracking progress against them flagging when priorities may need to shift and reporting product impact to the wider organization in a way that builds shared understanding
  

1. A more predictable release rhythm. By the end of your first quarter we would expect the product team to have a clearer more repeatable cadence for rolling out features. Sign-offs happen at the right stage the right people are informed and launches feel less improvised.

2. A knowledge base that powers AI workflows. The documentation you produce is trusted by both humans and agents. Teams reference it before asking questions and it already serves as the knowledge base for at least one AI-assisted workflow that meaningfully reduces manual effort within the product org.

3. A closer connection between launches and outcomes. In partnership with the data team you will have helped establish a practice of reviewing post-release analytics for meaningful launches so the product team consistently learns from what it ships rather than moving straight to the next thing.

4. OKR reporting that informs decisions. The wider organization has a clearer view of what the product team is working on why and how it is progressing. Reporting is timely and useful and it supports genuine prioritization conversations.

5. Trusted operator across the product org. Product managers rely on you to keep the machinery running and cross-functional stakeholders trust the process you have built around launches and communication. Where things were previously ad hoc they now feel intentional.

You dont need to tick all the boxes to apply for this role. Whether its your first role or your fifth we believe everyone can add value learn and grow. However these might be some of the ways you are currently adding value:

• Experience in product operations program management or a related operational role within a technology company ideally one where you saw both the messy early stages and the transition toward more structured delivery

• A genuine talent for written communication including the patience to produce documentation that other people find clear complete and worth returning to. This role produces a lot of writing and quality matters

• Comfort working with product and delivery metrics: you can partner with a data team to define what success looks like interpret the results honestly and communicate the story to stakeholders without either overstating or burying the findings

• Strong coordination instincts across multiple stakeholders. You are the kind of person who notices when a sign-off is missing when a launch dependency is drifting or when a team needs a nudge and you handle it without needing to be asked

• A collaborative disposition. Product operations depend on influence rather than authority and you are comfortable working across PM Engineering Design Operations and Clinical stakeholders in a way that builds trust rather than friction

• Genuine AI fluency in your operational practice. You use AI tools daily you have opinions about which ones work well for which tasks and you have first-hand experience structuring information so that AI agents can consume it reliably. You can speak concretely about specific workflows you have improved with AI and ideally about evaluation approaches you have used to assess output quality. Candidates who treat AI as an occasional aid rather than a core part of how they work will not be competitive for this role.

• Prior experience in healthcare technology medical imaging or an adjacent regulated space is a plus though strong operational fundamentals in another high-velocity domain are equally valued

At AI isnt a side project; its how we work. We expect everyone to use AI to think faster remove drudgery and multiply their output. What we care about is judgment: knowing when AI makes you sharper when it doesnt and how to use it responsibly around patient data. Well assess this in the way that matters for this role using the tier below. You dont need to be an engineer. You need to be someone who reaches for the best tool and gets more done because of it.

• Tier 1 For this role the expectation is that you are an AI-Native. You build with AI directly shipping automating or prototyping real work with LLMs and agents and have clear judgment on where humans must stay in the loop. (this is typically aligned to engineering data product ops automation RevOps)

  • You build with AI not just alongside it. Youve shipped automated or prototyped something real using LLMs agents or AI tooling.

  • You can explain a workflow you redesigned so that a machine does the boring 80%.

  • You have a view on where agentic systems help and where a human must stay in the loop especially in regulated PHI-adjacent work.

  • Assessment: a practical exercise where you use AI tools live or in a take-home.

Were building something that matters. Every scan we speed up is a real person waiting on an answer and that urgency runs through everything we do. We move fast we own outcomes and take pride in our output. If you like ambiguity working with ambitious people and want your work to visibly move the needle youll feel at home here. To be successful at you must embody our values.

Always Play Offense

If were not growing were dying. Everyone needs a bias for action. Speed and momentum combined with quality execution propel our business forward.

• You dont quit on hard problems. Fail fast dust off go again.

• You celebrate wins then seek the next opportunity.

• You see it you fix it. No task is beneath you at any level.

Build with the Best

The company we build is the team we build. If we dont have the right people in the right seats doing the right things we will fail.

• Talent recognizes talent. You actively bring quality hires into the business.

• You trust your colleagues to deliver.

• You open-source your knowledge. Youre never a single point of failure.

Care Deeply Challenge Directly

Care enough to have the hard conversations and dont dwell on them. Dont go up the chain to communicate. Go straight to the person.

• Strong opinions weakly held. You welcome challenge and feedback.

• You get to the point: direct challenge plus an alternative solution.

• You ask why. Before calling something bad understand why it exists.

Embrace Growth Be Curious

Push the limits of your understanding and potential and you will be supported to get better.

• You proactively seek feedback whatever your level.

• You invest in understanding our business: teams customers processes.

• You invest in your own growth and are willing to unlearn.

Were a high-performing team with low ego. We hire people who are brilliant and kind who give it straight back it up with evidence and change their mind when the facts change. Well give you real ownership early the tools to do your best work and colleagues who raise your return we ask for high standards genuine care for patients and each other and the drive to leave things better than you found them. If that sounds like you lets talk!

We keep our interview process short and sweet and were a nimble team that can progress at pace. Here are the stages you can expect but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with our Senior Talent Partner. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

3. Scan Standard interview where our panel screens for values alignment and the success factors that matter at . You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).

4. Meet the founders and/or other team members. Again length varies depending on how many people are involved and whether in person or via video call.

5. Offer!

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Heres what you can expect from us:

• Salary range of $75000 - $100000

• Flexible remote or hybrid work options

• Dedicated personal development budget

• Medical vision and dental coverage

• 28 days of paid time off across PTO and wellbeing days so you can show up at your best

• Paid parental leave

• 401k retirement plan

• All the equipment you need to do your best work

• Inclusive people-first policies designed by our team for our team

is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender marital status age race ethnicity religion or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of societys diversity and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview contact us at .

We look forward to receiving your application!

Required Experience:

Manager