Product Operations Engineer

The Air Defense team builds robots that find other robots and knock them out of the sky. At a time when air superiority can no longer be taken for granted the Air Defense team provides mission-critical capabilities to warfighters. From detection to tracking identification deterrence and defeat our family of networked sensors and effectors enables our customers to rapidly close the kill chain against a broad range of uncrewed aerial system (UAS) threats.

The Counter-Intrusion business line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U.S. Government and allied partners.

Sentry is the primary product focus of this role and it is fielded across both business lines. The Sentry platform integrates robotics autonomy hardware and software to deliver mission-critical capabilities in defense and security with a rapidly growing fleet and new variants in development. Product Operations is the team that keeps that fleet healthy once it leaves the factory working across product engineering deployment operations logistics and sustainment to turn what happens in the field into actionable improvements.

As a Product Operations Engineer supporting Air Defense and Counter Intrusion you will be the architect behind how we observe maintain and evolve the deployed Sentry fleet. Where others respond to incidents you build the systems queries and processes that enable prevention. You will develop a deep product understanding serving as a function SME for all things Sentry. You will work with product engineering partners to design deploy and improve a system that supports RCCA cycle execution and delivers actionable product improvement signal directly impacting the design of next generation hardware and software. You will develop and deploy uptime reporting and observability tooling to measure and facilitate capability availability for customers. You will manage and democratize the Sentry knowledge base for field operations functions and support the proliferation of self service resources.

You should bring strong technical depth in robotics engineering experience leading iterative design across multiple teams a systems approach to problem solving and a familiarity with reliability and quality methodologies such as FRACAS. If you are passionate about ground-breaking technology contributing to the national security mission and engineering operational excellence from the ground up Anduril is interested in speaking with you.

Product Subject Matter Expertise: Build and hold deep technical understanding of the Sentry system hardware and software and serve as the product operations SME for Sentry across both business lines helping technical and non-technical stakeholders understand each other.

RCCA Cycle Design and Execution: Partner with product engineering to design deploy and continuously improve the system that drives root cause corrective action (RCCA) cycles on fielded Sentry towers from failure capture through corrective action deployment.

Product Improvement Signal: Turn fleet failure data field feedback and reliability trends into actionable product improvement signal for engineering directly informing the design of next generation Sentry hardware and software.

Reliability and Quality Methodology: Apply and mature failure reporting analysis and corrective action (FRACAS) practice for Sentry establishing how failures are classified tracked and closed so reliability improvement is measurable rather than anecdotal.

Uptime Reporting and Capability Availability: Develop and deploy uptime reporting that measures and facilitates capability availability for customers translating raw telemetry into fleet health metrics that program product and leadership stakeholders act on.

Observability Tooling: Proactively build and improve the observability tooling behind that reporting in partnership with hardware and software engineering so coverage keeps pace with new Sentry variants and new site deployments.

Sentry Knowledge Base: Own democratize and continuously improve the Sentry knowledge base for field operations functions so operational knowledge is codified accurate and usable by any level of on call support.

Self Service Enablement: Expand the self service resources runbooks SOPs and troubleshooting guides that field and deployment teams rely on so more is resolved at the point of need and the escalations that do arrive are better characterized.

Iterative Design Across Teams: Lead iterative design cycles spanning product operations engineering and deployment functions building agreement on what to change next and carrying it through to implementation.

• 5 years of experience in product operations technical support site reliability or a comparable technical operations role supporting deployed hardware and software systems with demonstrated progression in scope and ownership
• Bachelors degree in engineering computer science or another relevant technical field or equivalent hands-on technical experience (military industrial or field support)
• Technical depth in robotics mechatronics or complex electromechanical systems including the ability to reason across hardware software and networking boundaries
• Demonstrated experience driving root cause corrective action (RCCA) to closure on complex systems including how failures are captured classified and verified as resolved
• Experience leading iterative design or improvement cycles across multiple engineering and operations teams carrying a change from problem statement through implementation
• Proficiency developing monitoring queries dashboards and alerting configurations using observability platforms such as Datadog Grafana or similar tooling
• Experience validating and verifying software changes on distributed or fielded systems including rollout verification and rollback considerations
• Scripting and automation skills (e.g. Python Bash) with a track record of building tooling that improves operational efficiency plus fluency with development and issue tracking tooling such as Git and Jira
• Demonstrated ability to author clear thorough technical documentation including runbooks SOPs and troubleshooting guides for both technical and non-technical audiences
• Ability to coordinate technical and non-technical efforts across product engineering deployment and sustainment functions including across more than one program or customer at a time
• Proven ability to work independently identify what needs to be built and deliver it without close direction
• Excellent written visual and verbal communication skills
• Eligible to obtain and maintain an active U.S. Secret security clearance.

• Prior military or government agency exposure or experience
• Familiarity with reliability and quality methodologies such as FRACAS FMEA or equivalent structured failure analysis practice
• Experience with Linux system administration and command-line troubleshooting of electromechanical or networked systems
• Experience supporting autonomous sensor systems counter-UAS systems and/or complex robotics systems
• Experience building or owning a technical knowledge base documentation system or self service support resources
• Exposure to Andurils Lattice OS or similar command-and-control software platforms
• Experience operating in limited risk tolerance production environments with on-call responsibilities
• Willingness to work non-standard hours and weekends when operational needs require

The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:

At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.

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