Product Mananger

Job Title: Senior Product Manager
Industry: Information Technology / Enterprise Software / IT Service Management (ITSM)
Location:Washington DC; Client Site
Job Status: Full-Time

Summary:

Our client is seeking a Senior Product Manager to lead the vision strategy and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation collaborating with business stakeholders technical teams and security partners to deliver scalable user-centered workflow solutions. This role will drive Agile product development prioritize initiatives based on business value and continuously improve platform capabilities and user experience.

Key Responsibilities:

• Define and manage the product vision strategy roadmap and lifecycle for enterprise workflow management platforms.
• Gather analyze and document business functional and technical requirements from stakeholders.
• Translate business requirements into product specifications user stories acceptance criteria and prioritized product backlogs.
• Partner with business IT security compliance and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities.
• Conduct user research workflow analysis journey mapping and product discovery to identify business needs and improve user experience.
• Prioritize product features and enhancements based on business objectives user feedback data analysis and key performance indicators (KPIs).
• Lead Agile/Scrum product development teams through planning sprint execution testing release and continuous improvement.
• Define and monitor product success metrics and implement improvements based on performance data and customer feedback.
• Communicate product strategy roadmap priorities and project status to executive leadership and cross-functional stakeholders.
• Balance short-term product delivery objectives with long-term platform strategy and scalability.
• Support service desk incident management change management and workflow optimization initiatives.
• Manage ongoing product enhancements platform governance and operational support activities.
• Collaborate with technical teams to ensure secure compliant and scalable enterprise solutions.
• Perform other related duties as assigned.

Required Qualifications:

• Bachelors degree in Information Technology Computer Science Engineering Data Science or a related field.
• Minimum of ten (10) years of professional experience.
• Minimum of six (6) years of direct product management experience including at least three (3) years managing enterprise software platforms.
• Experience with enterprise product management and product roadmap development.
• Experience gathering requirements conducting business analysis and managing product backlogs.
• Experience writing user stories and working within Agile/Scrum methodologies.
• Strong stakeholder management and cross-functional collaboration skills.
• Knowledge of IT Service Management (ITSM) principles and frameworks.
• Experience managing service desk/help desk workflows incident management and change management processes.
• Experience with ServiceNow.
• Ability to analyze data and prioritize product initiatives using KPIs and user feedback.
• ITIL 4 Foundation Certification Certified Product Manager or equivalent certification preferred.

Required Experience:

Senior IC