Product Manager

The Opportunity:
The Product Manager leads customer focused results driven platform and production support services for cloud hosted microservices based applications. This role focuses on strengthening user relationships improving operational efficiency and ensuring consistent high quality delivery of production support outcomes. Operating at the intersection of technology business processes and mission needs the Product Manager ensures stability responsiveness and continuous improvement of Tier 3 support and platform operations.

As the Product Manager you will work across technical operational and business teams to guide platform strategy elevate user experience streamline support processes and drive measurable improvements in production health. You will analyze user trends represent mission and customer needs manage production issues from discovery through remediation and ensure platform stability in a dynamic and highly visible environment. This role is ideal for a senior professional who blends analytical skill operational insight stakeholder communication and leadership in cloud native environments.

Responsibilities:
Cross Team Communication & Alignment
o Communicate effectively across technical and business teams to ensure timely accurate and mission aligned outcomes.
o Serve as the primary liaison between engineering Tier 3 support system owners leadership and end users ensuring shared understanding of priorities impacts and expectations.

Platform & Tier 3 Support Management
o Develop refine and continuously improve platform support processes Tier 3 workflows escalation paths and operational readiness checklists.
o Partner with engineering teams to ensure production stability timely incident response and effective long term remediation strategies.

User Advocacy Incident Analysis & Trend Reduction
o Represent user needs and mission priorities ensuring operational decisions reflect business impact.
o Analyze incident and ticket trends to identify recurring issues systemic defects workflow inefficiencies and opportunities for proactive reduction of repeat incidents.
o Drive short term and long term improvements in user experience production reliability and operational throughput.

Production Issue Prioritization & Remediation Support
o Prioritize production support requests across multiple teams and stakeholders based on severity mission impact and business priorities.
o Enable effective root cause analysis (RCA) partner with engineering to validate fixes and track remediation actions through completion.
o Manage production data changes ensuring accuracy auditability governance compliance and risk mitigation.

Operational Excellence & Continuous Improvement
o Drive consistent execution of support processes using KPIs dashboards and feedback loops.
o Introduce and maintain disciplined change management practices aligned with the teams Agile delivery cycles.
o Promote operational stability while also identifying modernization opportunities within platform services and support architectures.

Qualifications:

U.S. citizenship with ability to obtain a Public Trust clearance.
Bachelors degree with 15 years of relevant experience.
Background in product management or business analysis with strong familiarity in Agile environments capability planning and change management.
Exceptional written and verbal communication skills; demonstrated ability to analyze user data articulate trends and communicate insights to leadership and technical teams.
Desired:
Experience in Operations & Maintenance (O&M) environments including Service Desk Tier 3 support and platform management.
Familiarity with ITIL service operations processes and methodologies

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.