Product Manager, Technical III, External Services, AWS Training and Certification

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Are you excited about defining a new category of software AI teammates that help people learn and grow in the flow of their work Do you want to shape how millions of professionals build skills earn certifications and get better at their jobs every day Do you want direct and immediate impact on the way people and AI learn together

As part of the AWS Training and Certification team we are building AI learning teammates: agentic systems that dont just answer questions or hand out courses but work alongside people notice where they are getting stuck and turn everyday tasks into moments of learning. These teammates bring the right guidance practice and credential right into the tools and tasks they already use. This is a new product space where the right experience is still being invented and we are looking for a product leader who partners deeply with design to define it.

As a Senior Product Manager - Technical External Services you will partner with design and lead the development of AI learning teammates owning the product vision requirements and roadmap from concept through go-to-market. You will champion the needs of learners and the organizations that train and certify them and translate ambiguous open-ended problems into clear product definitions and detailed business requirements documents. You will work hand-in-hand with design engineering science learning scientists and operational stakeholders to prioritize the roadmap and spearhead the definition of new capabilities.

This role sits where product learning and design meet. A great learning teammate is built on more than a strong model and solid systems. It depends on trust on clear interaction patterns and on how it feels to be coached while you work. You will co-own the end-to-end experience with design. That spans how a teammate joins a team how it surfaces learning in the flow of work how it recognizes mastery and guides someone toward certification and how people stay in control of their own development.

The successful candidate must have exceptional problem solving skills strong business judgment and demonstrated experience leading cross-functional teams. We are looking for a proven ability to execute both strategically and tactically and someone who is excited to take on new ambiguous projects that will be industry defining. This position requires a solid technical background and the candidate should be customer-focused with a passion for learning AI agents and the future of how skills are built.

AWS Training and Certification helps people and organizations build the cloud and AI skills they need to be successful from foundational learning through role-based certifications recognized across the industry. As a member of this team youll support the development and management of AI-powered learning experiences that reach learners worldwide including the agentic learning teammates that will define the next decade of how people grow their skills.

Key job responsibilities
- Partner with design to define and own the end-to-end experience for AI learning teammates from onboarding and interaction patterns to how learning is delivered in the flow of work.
- Define product requirements and author business requirements documents that align engineering design science learning scientists and leadership around a shared vision for each capability.
- Own the roadmap for one or more learning teammate product areas making trade-off decisions across competing priorities customer commitments and technical investments.
- Represent the product externally with enterprise customers translating their workforce development and certification needs into product direction and measurable adoption goals.
- Drive cross-team alignment to ensure teammate capabilities are composable and reusable across the learning portfolio partnering with learning science and certification stakeholders to keep in-the-flow experiences grounded in proven learning principles.

A day in the life
You might start your morning in a design review working through the interaction model for how a teammate offers a quick coaching moment the instant someone hits a task they havent done before. By midday you are reviewing skill-progression and certification-completion metrics and preparing a decision narrative for leadership on a proposed new the afternoon you connect with learning scientists and engineering to pressure-test whether an in-the-flow learning experience is effective and feasible this quarter then close out by refining requirements for the next capability and drafting a narrative that will guide customer-facing conversations.

About the team
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

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- 5 years of working as a Technical Product Manager experience
- 10 years of technical (software development network development IT other related) experience
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
- Experience partnering closely with design (UX/product design) to define and ship customer-facing experiences

- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
- Experience communicating with customers technical regulatory business teams and management to collect requirements describe product features and technical designs
- Experience building AI machine learning agentic or conversational products
- Experience building learning education training or certification products or embedding learning in the flow of work

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at OR Portland - 152200.00 - 205900.00 USD annually
USA WA Seattle - 152200.00 - 205900.00 USD annually