Product Manager, Safe Change & Control Plane

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Available Locations: London or Austin

At Cloudflare our mission is to build a better Internet by giving customers control on they might introduce configuration changes so that they are safe reliable and predictable at scale.

We are looking for a Product Manager to lead Safe Change for Cloudflares control this role you will define how customers preview stage roll out monitor and recover from configuration changes. You will also shape platform foundations that enable internal teams to deploy changes with higher confidence stronger guardrails and lower operational risk.

Cloudflares control plane converts dashboard and API changes into global network configurations. Todays enterprise customers expect robust change-management features: deployment previews gradual rollouts quick rollbacks versioning traffic segmentation data residency auditability and verification of applied state.

You will own a high-leverage product domain spanning distributed systems reliability developer experience and enterprise governance. Working closely with engineering and product leaders across the entire platform. You will help turn proven deployment safety patterns into reusable platform primitives across Cloudflare.

This technical highly collaborative role requires navigating architectural tradeoffs with engineers evaluating risk and compliance with enterprise customers and partnering with product and go-to-market teams to drive platform adoption.

As a member of a growing team of infrastructure product managers your responsibilities include:

• Represent the customer be it internal or external. Be the champion and voice of customers. Build intimate personal customer relationships. Bring the customers voice into the creation process.
• Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers but for 10 or even 100 times your current set.
• Evangelize the vision so that all stakeholders are aligned have context and understand where we are going.
• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect curate and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

The ideal candidate is customer-focused data-driven methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the observability space and outstanding communication and collaboration skills. You are able to work with a diverse group get consensus and drive the product forward. You are execution focused you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.

• 4 years of previous product management experience
• Domain expertise in making deployment decisions based on data. You have been there done that as either an architect or product owner for safe change or very closely related technology space
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers whether as a developer analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
• Strong customer and stakeholder empathy. You must be the voice of engineering customers support or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
• Exceptional communication presentation organizational and analytical skills
• Demonstrated ability to lead drive consensus and deliver in a matrixed organization with multiple stakeholders
• Experience working with large and complex data sets (SQL Postgres Prometheus etc.). You are skilled at proving points with data and can quickly show others how to do so.
• Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms
• Ability to communicate complex technical concepts to all audiences

• BS/MS in a technology- or business-related field
• Experience with deployment platforms release engineering progressive delivery feature flags GitOps IaC or incident management.
• Background in networking security CDN edge computing observability or large-scale SaaS environments.
• Hands-on experience with APIs CLIs telemetry tools or scripting (e.g. Python Go JavaScript).
• Experience building platform capabilities adopted by multiple product teams.
• Experience working with enterprise customers subject to strict change-management compliance or data residency mandates.

A successful Product Manager will establish Safe Change as an adopted trusted platform capability across Cloudflare. First-year success includes:

• A clear product strategy and roadmap for Safe Customer Change aligned with internal rollout and control plane initiatives.
• Shipped customer capabilities for previewing and staging rollouts backed by measurable adoption and safety metrics.
• Strong cross-functional partnerships with product and engineering teams integrating safe-change capabilities.
• A clear trajectory from near-term safety tooling to core control plane features (versioning rollback segmentation data residency).
• Measurable reduction in operational risk redundant tooling and execution ambiguity across change workflows.

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.