Product Manager (Platform Engineering)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Technology Innovation Department (TID) at the MBTA is a technology team focused on making the transit system easy for all riders to use. The Product Manager serves as the product owner for a product setting clear priorities and producing well-scoped requirements. The position collaborates closely with cross-functional partners and leaders to define a product roadmap that aligns with a Program-level strategy towards achieving positive user-facing outcomes and uphold product management excellence in the realm of civic technology operating within the specific constraints of the MBTA.

• Build strong relationships within the assigned Program area with relevant stakeholders at the MBTA and in the industry to ensure that the work is aligned with the agencys mission and industry best practices.
• Serve as the product owner for assigned product.
  • Contribute to product vision in collaboration with cross-functional peers in Program Research UX Design and Engineering in accordance with Program-level strategy long-term outcomes and investment priorities.
  • Build and execute on a roadmap for one product.
  • Develop document and clarify the problems the product solves for in a roadmap.
  • Maintain a prioritized product backlog in alignment with strategy.
• Translate problems into clear actionable requirements. Break down epics into smaller increments and tickets providing relevant user context use cases scope and acceptance criteria.
• Lead the product team through agile ceremonies. Run concise outcome-oriented meetings and ensure the team has the clarity needed to deliver effectively.
• Leverage quantitative data and user research to prioritize work. This includes prioritizing work from sprint to sprint and maintaining a backlog of tasks in collaboration with research design engineering and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions.
• Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders technical architecture and features of the product and how to communicate about those things with the product team and with MBTA leadership.
• Prioritize the needs of users throughout the delivery process in partnership with the program and product development teams.
• Proactively identify potential risks to product development initiatives and escalate or develop mitigation strategies as appropriate incorporating risk planning into their product development process.
• Monitor product development initiatives and collaborate with stakeholders within the department and across the authority.
• Perform all other duties and projects that may be assigned.

• No direct reports.

• Bachelors degree from accredited institution.
• Two (2) years of experience in product management and/or product development.
• Experience serving as a product owner or equivalent role on a cross-functional team.
• Experience contributing to a product roadmap quarterly roadmapping process and/or standardized product management processes.
• Experience translating user needs and stakeholder input into actionable product requirements.
• Ability to present a product management case study relevant to the role.
• As part of the selection process candidates may be asked to complete job-related technical assessments which may include a product management case study exercise.

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one (1) year of experience.

• More than four (4) years of experience in product management and/or development.
• Experience in public sector transportation agency and/or civic technology team.
• Experience managing a product with technical and/or organizational complexity.
• Experience driving features or improvements end-to-end managing discovery prioritization and delivery for a product team.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.