Product Manager Maintenance Services Global Banking

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

At Diebold Nixdorf we connect people to commerce by enabling secure reliable and innovative self-service experiences.

The Product Manager Maintenance Services Global Banking is responsible for the strategy development commercialization and lifecycle management of product related services supporting self-service technologies including ATMs Cash Recyclers Teller Cash Recyclers and related infrastructure within the banking and services industry.

This role owns the maintenance services portfolio and drives profitable growth through innovative service offerings optimized service delivery models strategic partnerships and differentiated customer value propositions. Working cross-functionally with Sales Service Delivery Operations Engineering Procurement and Global Account Teams the Product Manager ensures maintenance solutions remain competitive scalable and aligned with evolving market needs.

Location: Onsite: North Canton Ohio

• Define and execute the hardware maintenance services strategy across the banking self-service technology portfolio.

• Develop and maintain a multi-year product roadmap aligned to business growth objectives and customer requirements.

• Manage the complete service lifecycle from concept through launch optimization retirement and replacement.

• Identify market opportunities and emerging trends impacting maintenance services and service delivery models.

• Grow contract base and expand footprint into multi-vendor maintenance services.

• Ensure portfolio alignment with Managed Services Device Lifecycle Management and broader integrated solution offerings.

• Bachelors degree in engineering Information Technology Business Administration or related discipline or equivalent experience.
• 7 years of Product Management Services Product Management Maintenance Management or Service Portfolio Management experience.
• ITIL Six Sigma Lean Agile or Product Management certifications.
• Strong understanding of maintenance delivery models and service operations.
• Proven experience managing commercial service offerings and recurring revenue businesses.
• Excellent analytical strategic planning and stakeholder management skills.

• Travel: Potential quarterly travel within US and internationally 1-2 times a year.

• Location: Onsite: North Canton Ohio

Preferred Qualifications

• Experience within:
  • Self-Service Banking
  • ATM Solutions
  • Retail Technology
  • Kiosk Solutions
  • Managed Services
• Extensive knowledge of Artificial Intelligence (AI) Machine Learning (ML) Generative AI Large Language Models (LLMs) predictive analytics and data-driven product development.
• Field Service Operations
• Knowledge of ATM Cash Automation Retail Self-Checkout or Self-Service Technology ecosystems.
• Experience leading global service portfolio initiatives.
• Experience with service analytics predictive maintenance technologies and remote management platforms.

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