Product Manager II- Consumer Card Servicing

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Product Manager II within PNCs Retail Lending organization you will be based in Pittsburgh or Philadelphia PA; Charlotte NC; Chicago IL; Wilmington DE; Cleveland OH; or Washington DC.

The Debit Card Client Servicing Journey Owner is accountable for the end-to-end strategy health and evolution of assigned client servicing journeys across the debit card experience.

This role serves as the business owner and strategic orchestrator for defined servicing journeys translating client and colleague needs business objectives data research operational insights and legal risk and compliance considerations into a clear journey strategy and prioritized roadmap.

The Journey Owner does not simply manage individual processes or product features. Instead they look across the entire client journeyfrom trigger through resolution and beyondto identify opportunities to simplify experiences reduce friction improve outcomes manage risk and create measurable business value.

The role partners closely with Product Technology Operations Risk Compliance Legal Communications Data & analytics Design Care Center Branch SMEs and other stakeholders to translate journey strategy into execution while maintaining accountability for the overall experience.

Key Responsibilities:
Own the end-to-end Journey Strategy
Serve as the accountable business owner for assigned debit card servicing journeys in their entirety
Define and maintain a clear current-state and aspirational journey vision for future-state including key client needs pain points moments that matter colleague experiences operational dependencies and business objectives
Establish journey strategy priorities objectives success measures and multi-year evolution roadmaps
Continuously Assess journey health and identify opportunities to improve client experience colleague experience efficiency risk outcomes and business performance
Ensure journey strategies remain aligned with broader debit card servicing digital and enterprise strategies
Own any journey related issues that may arise and bring them through the proper risk and issues process to completion

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Review analyze and may be responsible for leading initiatives related to the selection design development and promotion of new or existing products utilizing traditional and emerging capabilities in technology operations and data analytics to offer customers a differentiated product experience.
• Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case business plan and roll-out for less complex products or initiatives through all applicable channels.
• Analyzes product technology and market trends and third party requirements as necessary to develop and design innovative features of new and/or existing products or enhancements. Manages the development production roll-out pricing or promotion of less complex products or initiatives and recognizes anticipates and resolves operational and process problems that arise.
• Works with internal and external partners including sales marketing digital channel delivery and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense supports risk management compliance and audit needs as necessary.
• Monitors and analyzes business results of recently introduced or existing products coordinates reporting and may recommend modifications to improve results. Drives business financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Business Objectives Customer Solutions Marketing Product Development Product Management Sales

Business Acumen Collaborating Competitive Environment Decision Making and Critical Thinking Design Thinking Effective Communications Emerging Technologies Innovation Knowledge Of Product Line Problem Solving Producing Results Solutions Development

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 10/08/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.