Product Manager Home Tours & Event Scheduling

Touring a home is the moment where Im just looking turns into Im home. This moment is often the first time a buyer forms an emotional connection to a property and sets the stage for a lifelong partnership between a home buyer and a real estate agent. A seamless well-orchestrated experience builds confidence keeps buyers engaged and helps them move forward faster while also enabling agents to operate more efficiently. When done right home touring doesnt just support the buying process it accelerates it by turning curiosity into commitment.

Were looking for a Product Manager to lead the strategy and execution of our home tours and event scheduling experience. This role sits at the center of the customer journey enabling prospective buyers to seamlessly schedule and attend property tours while equipping agents and support teams to deliver exceptional client experiences.

As the Home Tours and Event Scheduling Product Manager youll partner closely with Growth and Routing teams to shape how customers engage with listings and how real estate professionals manage availability logistics and communication. Success in this role means reducing friction increasing tour volume improving conversion from interest to transaction and consistently delivering high-quality reliable interactions at scale.

About the Role

• Own the product experience for home tours and event scheduling across web and mobile in a two-sided platform.

• Identify and eliminate friction in the scheduling experience for both customers and real estate professionals.

• Build and optimize scheduling systems including availability management confirmations reminders and rescheduling flows.

• Define and execute a product strategy that increases attendance rates post-tour satisfaction and downstream conversion.

• Leverage data and experimentation to inform decisions and continuously improve performance.

• Partner with design engineering data and operations to deliver intuitive scalable solutions.

• Balance marketplace dynamics ensuring a high-quality experience for both supply (agents/listings) and demand (buyers/renters).

About You

• Passionate about Redfins mission.

• 4 years of product management experience ideally in marketplace scheduling operations-facing or productivity products

• You have a track record of working on innovative problems that are ambiguous at the outset simplifying complexity into something actionable.

• A learner. Youve demonstrated an ability to quickly develop subject matter expertise in a complex area.

• Someone with deep customer empathy. You can listen to users understand their key problems and develop intuitive solutions to these problems.

• Great communicator. You can distill a challenging problem into its essential elements and clearly communicate your vision to the team and executives.

• Experienced working cross-functionally with design engineering and go-to-market teams.

• Analytical. Youre data-driven at your core and arent afraid of rolling up your sleeves to take on a complicated analysis. You are able to articulate complex issues in a simple way.

What youll get

Our team members fuel our strategy innovation and growth so we ensure the health and well-being of not just you but your family too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: Weve got your back. Check out our full list of Benefits and Perks.

About us

Redfin is revolutionizing the $75 billion real estate industry. We use data beautiful software and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps solving complex business problems in a highly visible customer-centric way. If you value doing great work in a collaborative environment join our team!

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race color religion national origin sex physical or mental disability sexual orientation gender identity or expression age military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at .

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $108600.00-$186200.00. The position may also be eligible for an annual bonus incentives and other employment-related benefits including but not limited to medical dental and vision benefits 401K retirement plan and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the companys current good faith estimate at the time of posting. Compensation and benefits are subject to modification from time to time as the Company in its sole and exclusive discretion deems appropriate. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.