Product Manager, Agent Platform

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

We are seeking a highly motivated Product Manager to focus on designing critical infrastructure for our core credit consumption calculation engine. This backend system is responsible for processing and distributing consumption data supporting a variety of internal and external use cases including consumption billing.

The ideal candidate will demonstrate high velocity innate curiosity about consumption billing and a strong ability to translate complex technical and business challenges into effective product solutions. This role is key to providing value to a diverse group of stakeholders including Customers Partners and our Internal Workmates.

Responsibilities:

• Champion Customer Success: Deeply understand customer needs through regular interaction especially concerning the metering and billing lifecycle to ensure high satisfaction and trust in Workdays products.

• Own the Financial Engine: Serve as the product owner for the core credit calculation rules engine. Ensure 100% mathematical accuracy handle complex billing edge cases and guarantee the integrity of the consumption ledger.

• Drive Product Strategy: Collaborate across Finance Sales and Product teams to define a product strategy that effectively balances immediate customer requirements long-term market opportunities and relevant industry trends.

• Define Key Product Problems: Identify and articulate the most critical problems the PCC should address by analyzing the market Workdays unique advantages and available technical opportunities.

• Prioritize High-Impact Features: Evaluate potential features based on user value and business impact and champion solutions that can be developed and shipped efficiently.

• Ensure Efficient Feature Delivery: Partner closely with Engineering and Design teams to streamline the product development pipeline ensuring new features are delivered to market quickly and safely.

• Establish Data Contracts: Partner closely with engineering leads to define strict API contracts and data ingestion schemas for new products onboarding to the platform.

• Act as Product Advocate: Serve as the external champion for the product and the internal voice representing the customers perspective.

• Clearly Communicate Capabilities: Articulate new product capabilities and value propositions to diverse internal and external audiences in an understandable and tailored manner.

About You

Basic Qualifications

• 5 years of product management experience

• 3 years of experience with SaaS/B2B

• Technically proficient (even if not a coder) with AI and LLM-powered technology
  

Other Qualifications:

• Passion and empathy for customers and a proven track record as a customer advocate

• Mastery in leading Cross-Team Collaboration effectively working and influencing cross-functionally to define and deliver complex product strategies and initiatives.

• Stakeholder Agility: Ability to seamlessly pivot between highly technical conversations with engineers and strategic/commercial conversations with Finance Sales and enterprise customers.

• Proven ability to be a visionary Customer Advocate deeply understanding and anticipating customer needs in product strategy and decisions and driving a customer-obsessed culture throughout the organization

• Deep mastery of Customer Empathy proactively identifying fundamental customer pain points and translating them into transformative product strategies and innovative user experiences

• Exceptional Strategic Thinking skills shaping the long-term vision and direction of a product portfolio or business unit

• Ability to operate successfully across multiple functions influence senior executives and peers alike and mediate across various partners

• Good communication and presentation abilities both written and verbal
  

Youll be a great fit (and make sure to highlight these experiences to us) if:

• You are passionately following the latest in AI products and emerging technologies and trying them out exploring possibilities and have experimented with many of the technologies on your own

• You have a bias for action and progress

• You are organized and capable of tracking dozens of moving pieces and managing the many stakeholders that you work with at a company like Workday

• You excel at learning and understanding customer pain points quickly based on public information internal information and customer conversations and can get up to speed on complex customer pain points in a fraction of the time a typical PM would

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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