Product Director Meetings & Video Services

Define the product roadmap inspire a high-performing team and monitor market trends to shape product innovations.

Ignite your passion for product innovation by leading customer-centric development inspiring solutions and shaping the future with your strategic vision and influence.

As aProductDirectorinEnterprise Communications Platforms Product Lineyoulead innovation through the development of products and features that delight customers. As a leader on the team youleverageyour advanced capabilities to challenge traditional approaches remove barriers to success and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Employee Platforms group is a team of innovators who love technology as much as you do. Together youll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions directly impacting end users. Youll work in a modern stable resilient and secure operating environment where youand the products you deliverwill thrive. The Collaboration and Communication Product Line at JP Morgan Chase is responsible for engineering developing and supporting modern enterprise-wide solutions that allow our global workforce of over 300000 employees to effectively collaborate and communicate internally and with our global client base.

We are looking for a Meetings and Video Services Product Area Lead to join our Enterprise Communications Platforms Product Line with responsibility for our world-class communications products. These include our core Meetings platforms (including Zoom & WebEx) including AI and integrations services as well as our video-on-demand and associated video editing and processing services.

Job Responsibilities

• Oversees the product roadmap vision development execution risk management and business growth targets
• Leads the entire product life cycle through planning execution and future development bycontinuously adapting developing new products and methodologies managing risks and achieving business targets like cost features reusability and reliability to support growth
• Coaches andmentorsthe product team on best practices such as solution generation market research storyboarding mind-mapping prototyping methods product adoption strategies and product delivery enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends conducts competitive analysis andidentifiesopportunities for product differentiation
• Defines and communicates product vision and strategy in line with the customers long-term business the product backlog and maintains a vision for the product
• Oversight of Product Managers within the group and driving Engineering User Experience Product Security and SRE/TRE backlogs and delivery
• Conduct market research and tracks industry developments with regards to productivity collaboration data AI/ML solutions and understands implications to product vision and strategy
• Identifies market need interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages product performance metrics including cost feature delivery risk posture and reliability while maintaining product definition roadmap and customer-facing SLOs/SLAs
• Drives go-to-market and strategic marketing initiatives engages senior stakeholders and customer advisory boards and champions strong risk management practices throughout the product lifecycle

Required qualifications capabilities and skills

• 8 years of experience or equivalentexpertisedelivering products projects or technology applications
• Extensive knowledge of the product development life cycle technical design and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery ideation strategic development requirements definition and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated success in a product management role with an emphasis on delivering collaboration solutions to the enterprise
• Proven experience providing roadmaps product overviews reports backlog and documentation for enterprise technology solutions
• Knowledge of technology standards industry trends and emerging technologies
• Understanding of software development methodologies and practices (SDLC Agile Scrum etc.)
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Proven experience of building strong cohesive partnerships with key stakeholders
• Builds strong collaborative relationships with cross-functional partners and stakeholders to drive alignment and delivery outcomes
• Writes clear structured technical user stories and documentation in JIRA/Confluence using industry-standard frameworks and notations

Preferred qualifications capabilities and skills

• Recognized thought leader within a related field
• Preferable experience in direct operations engineering or product experience managing voice video meetings and collaboration platforms and toolsets