Product Development Director (Modernization)

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join the Modernization Team and work on a high performing team charged with building and designing products across the country on a new technology stack. Were transforming how we protect our members - modernizing products processes experiences and technology. Our vision is simple: deliver products with purpose and precision by ensuring they are designed with a member-first focus. We connect strategy to design and execution ensuring every investment of time talent and capital moves us closer to a smarter stronger and more member-centric future.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Chesapeake VA or Tampa FL.

Relocation assistance is not available for this position.

What youll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends results etc.) Responsible for post-launch monitoring maintenance and underwriting of new in market products based on product performance member needs and competitive changes in the market including but not limited to product rules rates and forms.

• Develop recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generate creative product and coverage solutions for members needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends results etc.).

• Responsible for post-launch monitoring maintenance and underwriting of new in market products based on product performance member needs and competitive changes in the market including but not limited to product rules rates and forms.

• Conduct complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develop and communicate the new product value proposition for individual products.

• Ensure sales support is delivered to all distribution channels (e.g. com mobile contact center) so that the new product is properly positioned to members.

• Lead the analysis and evaluation of new product performance metrics to make changes to offerings if necessary prior to full launch.

• Coordinate with relevant control partners (including Legal Compliance and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

What you have:

• Bachelors Degree in Business Marketing Supply Chain Statistics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years relevant experience in Actuary Underwriting Marketing Operations Financial Services or relevant military experience.

• Extensive experience in developing deploying and supporting products and/or integrated suite of products.

• Experience working through agile product development process managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing qualitative & quantitative research running product experiments hypothesis testing and prototyping to launch products at the intersection of Human Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence.

• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Experience in product development pricing or analytics roles within financial services or insurance with exposure to product or portfolio financial performance.

• Demonstrated understanding of product economics and P&L drivers with experience designing or influencing product and pricing decisions intended to improve profitability and longterm value.

• Strong data fluency including the ability to analyze interpret and challenge complex datasets and understand how data is sourced transformed governed and used across the organization to inform decisions.

• Experience developing testing or optimizing pricing and product strategies including experimentation frameworks and performance measurement.

• Familiarity supporting or contributing to product modernization initiatives including improvements to data quality system capabilities or operating models.

• Deep understanding of the endtoend product lifecycle including digital and service channel interactions.

• Proven ability to operate effectively in ambiguous environments and influence decisions through analysis insight and structured problemsolving.

• Experience partnering across Product Pricing Data Technology and GotoMarket teams to deliver integrated solutions.

• Strong communication skills with the ability to translate complex analytical concepts for senior stakeholders.

Compensation range: The salary range for this position is: $127310.00 - $243340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.