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Product Delivery Manager II
Job Location:
Job Location:
Rosemead, CA - USA
Hourly Salary:
USD 54 - 54
Hourly Salary:
Posted:
8 September 2026 (13 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Trident Consulting is seeking a Contact Center Product Manager for one of our clients in Rosemead CA (Hybrid-2days Tue & wed) A global leader in business and technology services.
Please find additional details about the role below:
Job Title: Contact Center Product Manager
Location: Rosemead CA (Hybrid-2days Tue & wed)
Pay Rate: $54/hr on W2 (All Inclusive)
Type: Contract
Duration: 12 Months (Potentially Extend)
Please find additional details about the role below:
Job Title: Contact Center Product Manager
Location: Rosemead CA (Hybrid-2days Tue & wed)
Pay Rate: $54/hr on W2 (All Inclusive)
Type: Contract
Duration: 12 Months (Potentially Extend)
Key Responsibilities
- Analyze current IVR applications call flows prompts routing transfers and business rules.
- Document current-state IVR processes integrations dependencies and gaps.
- Translate business requirements into IVR/IVA platform solutions and configurations.
- Support IVR-to-IVA migration including mapping planning testing cutover and stabilization.
- Analyze telephony routing queue transfer and contact-center integrations.
- Configure and support prompts menus speech/DTMF inputs retries error handling and transfers.
- Work with Business Analysts Engineering Architecture and technical teams on integrations and troubleshooting.
- Develop and execute functional integration regression and production-readiness testing.
- Troubleshoot defects routing issues integration failures and configuration problems.
- Create technical and operational documentation and support knowledge transfer.
Required Skills
- 3 years of experience in product management digital product delivery customer experience contact-center technology or conversational AI.
- Experience with IVR IVA chatbots conversational AI or contact-center platforms.
- Experience with customer journeys and digital self-service solutions.
- Experience translating business requirements into product objectives and backlog items.
- Experience working in Agile delivery environments and managing product backlogs.
- Strong analytical communication stakeholder management and problem-solving skills.
- Ability to manage complex initiatives dependencies and cross-functional teams.
Education
- Bachelors Degree
Preferred Skills
- Generative AI and agentic customer-service experience.
- Experience in regulated or high-volume customer-service environments.
- Familiarity with backlog and journey-visualization tools.
Required Experience:
Manager
