Product Analyst, AI & UX Optimization

Afficiency builds the technology that powers modern life insurance from the moment someone starts an application to the moment they get approved. Every product we ship has dozens of small UX and workflow decisions baked into it and most of them were made under deadline pressure not with the benefit of hindsight. Were hiring someone whose job is to go find those moments figure out whats actually broken or clunky and then use AI tools to go fix it not just write it up and hand it off.

About Afficiency

Afficiency is an insurtech company building the digital infrastructure behind term life insurance application journeys underwriting automation and the agent and consumer-facing tools that make buying life insurance faster and less painful. Our products span multiple carriers and channels which means a lot of surface area a lot of user journeys and a lot of opportunity for a sharp hands-on operator to make things measurably better.

About the Role

This is a hybrid analyst/builder role. Youll spend part of your time in our products and UX flows like a detective reading session recordings walking through application journeys yourself digging into support tickets and drop-off points to find where users get confused stuck or frustrated. Then instead of stopping at a slide deck of recommendations youll use AI tools (Claude and others) to prototype and ship the fix yourself or work directly with the team that can. A year in success looks like a track record of real shipped improvements you identified scoped and drove to completion not a backlog of tickets someone else implemented.

What Youll Do

• Own the ongoing review of Afficiencys product and UX/UI journeys application flows agent tools and consumer-facing experiences to identify friction confusion and drop-off points.
• Dig into real usage data: session recordings support tickets underwriting outcomes and conversion funnels to find where the product isnt working the way it should.
• Turn findings into concrete prioritized recommendations grounded in business impact not just this feels off.
• Use AI tools such as Claude to prototype build or directly implement fixes copy changes flow adjustments small tooling automation or reports rather than only handing off findings.
• Partner with product engineering and underwriting stakeholders to scope and ship changes escalating and collaborating when something needs deeper technical work.
• Build a repeatable habit of measuring whether a change actually worked and iterating when it didnt.
• Bring plain business judgment to the table: does this make sense would a real customer understand this is this worth fixing now or later.

Qualifications :

What Were Looking For

Required

• Candidates not currently living in the NY tri-state area will not be considered
• About 2 years of business analyst operations or product-adjacent work experience a non-technical background is completely fine.
• A genuinely analytical mind: you notice when something doesnt add up and you dig until you understand why.
• Strong common sense and business judgment about how a product or process should work and an eye for where it doesnt.
• A self-starter attitude you dont wait to be told what to look at or handed a fully scoped project.
• Real ownership instinct: when you find a problem your instinct is let me go fix this not let me go tell someone.
• Comfort learning and using AI tools (like Claude) as a working tool to move faster on analysis and execution no coding background required just curiosity and a willingness to figure it out.
• Clear written and verbal communication you can explain whats broken and why it matters to both technical and non-technical people.

Preferred (nice to have)

• Experience with insurance fintech or another regulated/complex-product industry.
• Prior exposure to product analytics tools (e.g. session replay tools funnel/behavioral analytics) or SQL.

Hands-on experience already using AI tools to build something a workflow an automation a prototype even informally.

Additional Information :

Compensation & Location

$70000$105000 base salary commensurate with experience. This role is based in New York NY on a hybrid schedule.

Benefits

• Robust health dental and vision benefits
• 401(k) with matching
• Company-paid WFH setup
• Hybrid work environment
• The chance to build something meaningful with a supportive collaborative team

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time