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Procurement Engagement Manager

Infosys

Job Location:

Houston, TX - USA

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (Yesterday)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Senior Operations Manager - Sourcing & Procurement
Location: Houston TX
On-Site
As Senior Operations Managerin an Engagement Manager role the responsibilities are as below:

Identify evaluate and pursue new business opportunities within existing and prospective client accounts.
Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
Develop proposals Statements of Work (SOWs) and business solutions in partnership with Procurement Legal Finance and Delivery teams.
Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
Conduct competitive analysis and market assessments for assigned client portfolios.

Client Relationship Management

Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
Lead executive meetings customer visits governance reviews and engagement activities.
Serve as the primary point of contact for portfolio performance reviews escalation management and risk mitigation activities.
Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
Coordinate participation in industry events conferences and client engagement activities that strengthen strategic partnerships.
Collaborate with Delivery Management Finance Legal and Service Line leadership to resolve customer concerns and improve account performance.

Leadership & People Management

Manage and oversee teams supporting assigned accounts programs and operational initiatives.
Assign work establish goals monitor performance and ensure successful execution of client commitments.
Provide technical and managerial guidance to solution development and delivery teams.
Support employee development through coaching mentoring training programs and performance management processes.
Participate in recruiting activities including leading interview panels for senior-level positions.
Provide recommendations regarding promotions transfers developmental opportunities and performance improvement actions.
Facilitate executive-level meetings to identify and develop new business opportunities.
Provides leadership and direction to Senior Project Managers Technology Architects Principal Consultants Technology Leads and delivery teams supporting customer programs.
Acts as a strategic advisor to internal and external stakeholders.
Drives customer growth operational excellence and long-term account success through effective governance and relationship management.
Works closely with senior organizational leadership to align operational strategies with business goals
Expand organizational presence across client business units and departments through strategic account planning.
Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
Evaluate business opportunities based on customer needs organizational capabilities and delivery readiness.
Direct teams in solution definition business case development and strategic customer engagement.

Operational Management & Governance

Exercise decision-making authority over day-to-day finance operations account management and program execution.
Establish project objectives schedules budgets quality standards and performance targets.
Develop and execute operational action plans to support customer and business objectives.
Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
Conduct weekly and bi-weekly status reviews performance assessments and progress meetings.
Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
Oversee contract administration activities including contract maintenance scope changes governance requirements and legal documentation.
Lead risk management compliance monitoring and escalation resolution activities.

Basic Qualifications

Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 9 years of experience in job description.

Preferred skills and experience

Strategic account management and client relationship management
Proposal development and contract management
Customer success and stakeholder engagement
Risk management and escalation management
Team leadership and people management
Supply chain and procurement domain knowledge
Cross-functional collaboration
Business development and opportunity identification
Executive communication and presentation skills
Performance management and continuous improvement

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.

About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineering automation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.

Required Experience:

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Infosys

Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more

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