Processor Relations Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Processor Relations Manager you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries strategic initiatives and ongoing relationship management. You will work closely with clients internal business partners sales teams and external vendors to deliver white-glove service resolve complex issues and help clients maximize the value of Fiserv solutions.

What youll do:

• Serve as the primary service contact for assigned national and large clients managing day-to-day operational inquiries service requests and escalations
• Lead client service delivery activities for strategic initiatives maintenance projects platform updates regulatory changes and system enhancements
• Conduct recurring service calls operational reviews and business reviews to track key performance indicators review open items and identify improvement opportunities
• Maintain accurate client documentation including architecture processing environment product configurations custom processes and interaction history in designated systems and tools
• Partner with internal teams sales partners and external vendors to coordinate issue resolution support implementations and identify referral opportunities for additional products and services
• Monitor service metrics and client satisfaction results escalate trends and risks and support continuous improvement initiatives that strengthen service quality and operational efficiency
• Support incident response activities including on-call service needs outside standard business hours as required
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 6 years of experience in account management service management client operations financial operations or a related client-facing role supporting complex business relationships
• 6 years of experience managing multiple client accounts service inquiries and operational priorities within established service level expectations
• 6 years of experience working with cross-functional stakeholders to deliver projects process improvements product updates or operational initiatives
• Experience using Microsoft Office applications including Excel PowerPoint Outlook and Word to manage client communications reporting and documentation
• Ability to communicate clearly in written and verbal formats with associates clients vendors and executive stakeholders across multiple levels of an organization
• Bachelors Degree or higher in business finance communications or a related field or equivalent combination of education related experience and/or military experience

Experience that would be great to have:

• Experience supporting clients in credit debit issuing installment lending automated teller machine (ATM) or financial institution environments
• Familiarity with debit and credit processing platforms STAR ATM servicing or related payment products
• Experience creating or maintaining knowledge content that supports artificial intelligence (AI) learning or self-service capabilities
• Experience training clients or internal associates on products processes or operational procedures

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.