Processing Support Analyst

Processing Support Analyst - San Juan Capistrano CA Monday to Friday 8:00 AM to 4:30 PM

Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality performance and compliance. Collect analyze and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience

Pay range: $68640 - $104700 / year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Maintain records for CQA Safety Compliance PT training In-services and other departmental training documentation
• Monitor and track performance of processing staff and generate reports and other documentation including production errors attendance and quality metrics and provide to forensic processing supervisors and manager
• Maintain departmental SOPs
• Assist in the preparation of the department for inspections write memos and corrective actions provide other documentation and support as needed
• Create and maintain databases for tracking key performance metrics by department and at the individual employee level
• Assist On-board full time and temporary employees
• Use analytical skills to understand the needs of the department and develop process improvements with the approval of Forensic Processing Manager
• Assist with creating and implementing departmental training programs and presentations
• Ensure compliance with company policies
• Assist with special projects as needed

Physical and Mental Requirements:

• Able to sit or stand for long periods
• Work in a laboratory environment and adhere to safety requirements

Knowledge:

Proficient with Workforce Central PeopleSoft QTN Microsoft Access Microsoft Word

Skills

• Outstanding Microsoft Excel skills
• Strong decision making and problem solving skills required.
• Excellent communication skills required
• Accurate and timely reporting ability
• Ability to multi-task in a fast paced environment
• Ability to maintain composure while working under pressure
• Adheres to Quest Diagnostics core values safety compliance and departmental policies and procedures
• Demonstrates strong interpersonal skills that foster a positive work environment.
• Demonstrates flexibility and be able to change.

Education

• Bachelors Degree (Preferred)
• High School Diploma or Equivalent (Required)

Licenses and Certifications

• Formal Project Management training (Preferred)
• Lean Six Sigma (Preferred)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable the Los Angeles County Fair Chance Ordinance for Employers the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Quest believes that conviction records may have a direct adverse and negative relationship to the following job duties: accessing company property information assets and products including sensitive information; accessing customer data or confidential information and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.