Process Improvement Assoc. II Workflow & Platform

The role supportssolution development delivery and ongoing governancefor WalkMe initiatives includingrequest intake evaluation/approval coordination and inventory managementof WalkMe assets.

As a Process Improvement Associate II - Workflow & Platform within JPMorganChase you will be responsible for supporting WalkMe process and governance across Home Lending. You will partner closely with the Home Lending WalkMe Product Owner business leaders product teams technology and other key stakeholders to help execute the overall WalkMe strategy and ensure consistent well-controlled use of the tool. You will ensure work is prioritized appropriately delivered to quality standards and maintained in alignment with Home Lending policies risk and control expectations and user experience goals.

Job responsibilities

• Support the end-to-endWalkMe intake process including request documentation requirements capture and routing to appropriate stakeholders for review.
• Coordinateapproval workflowsand governance checkpoints in partnership with controls and technology stakeholders.
• Maintain and manage theWalkMe inventory including tracking deployments ownership status and lifecycle (e.g. new change retire).
• Coordinatesolution delivery activities(planning coordination testing support release readiness) in collaboration with product automation and technology teams.
• Assist withstandards and governance(templates documentation usage guidelines reporting and adherence to established processes).
• Monitor and report on WalkMe pipeline throughput and adoption metrics to support decision-making and prioritization.
• Align stakeholders on scope timing risks and dependencies to ensure shared understanding and execution.

Required qualification capabilities and skills

• Exceptional communication influencing leadership and problem-solving skills
• Working knowledge of Agile product development methodologies and practices
• Demonstrated project management experience
• Proven strategic leader and influencer who drives alignment and decision-making
• Customer-centric with a strong focus on improving the employee experience
• Self-directed with the ability to perform effectively amid ambiguity and frequent change
• Strong verbal written and presentation communication skills
• Strong ability to evaluate interpret and analyze data to inform decisions
• Intermediate to advanced proficiency in Microsoft Office (SharePoint Word Excel PowerPoint Outlook)

Preferred qualification capabilities and skills

• Familiarity with common web technologies (HTML CSS JavaScript jQuery)
• Familiarity with Jira