Process Excellence Manager

Work Flexibility: Hybrid

Join a team focused on advancing operational excellence across global customer care and service operations. This leadership role drives continuous improvement digital transformation and performance optimization initiatives that support customer care field service clinical operations digital support and related functions. The position combines strategic leadership with hands-on execution to deliver standardized processes measurable operational improvements and scalable business solutions.

What You Will Do

• Lead enterprise-wide continuous improvement initiatives that enhance operational performance customer experience productivity and service delivery metrics.
• Define monitor and improve key performance indicators including turnaround time first-time quality service levels customer satisfaction backlog management and productivity.
• Direct cross-functional teams in the implementation of process optimization workflow automation systems integration and digital transformation projects delivered on schedule and within budget.
• Manage develop and support a team of professionals through performance management workforce planning succession planning coaching and training activities.
• Partner with business leaders to prioritize improvement opportunities allocate resources standardize processes and implement data-driven solutions that improve quality compliance and operational efficiency.

What You Will Need

Required:

• Bachelors degree.
• Minimum 8 years of professional experience in operations continuous improvement customer care service operations or a related field.

• Minimum 3 years of experience leading continuous improvement initiatives within a regulated environment.
• Experience applying Lean Six Sigma Kaizen Value Stream Mapping Business Process Management or related process improvement methodologies.
• Experience leading cross-functional initiatives involving process optimization operational transformation or change management.

Preferred:

• Masters degree in business administration Engineering Operations Management or a related discipline.
• Experience with workflow automation business systems validation SAP or service management platforms.
• Experience using analytics and visualization tools such as Power BI Tableau or similar technologies.

USN: $118000 - $196700 USD Annual

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.