ProcedureTechnical Writer 2

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The Client is a leading electric utility in the United States serving millions of customers across central coastal and Southern California. The Company provides electricity transmission and distribution services supporting residential commercial and industrial customers across the region. It focuses on grid modernization energy management and infrastructure reliability to ensure consistent power delivery. The Client also drives clean energy adoption electrification initiatives and wildfire mitigation efforts serving customers across its service territory.

Description:

• Bachelors degree in communications or other technical discipline or an equivalent combination of education training and experience. Typically it possesses three to five years experience writing manuals or procedures. Responsible for writing cataloging publishing and maintaining operations policy and procedures. May review publications and recommend revisions or changes in approaches scope format and standards for publication
• Responsible for consulting with subject matter experts and content providers to ensure common understanding of policies and procedures

Day-to-Day Responsibilities/Workload:

Core Responsibilities

Work Method Documentation Development:

• Design draft and maintain:
• Standard Operating Procedures (SOPs)
• Job Aids
• Performance Support Notebooks
• Manual updates (e.g. Rubber Glove Grounding Rigging Transmission Manuals)
• Ensure documentation is:
• Field-ready practical and usable by craft personnel
• Aligned with current standards policies and safety requirements
• Structured per approved WMI governance and SOP procedures

SME Engagement & Working Sessions

• Schedule and facilitate working sessions with SMEs reviewers and advisors
• Elicit technical input operational insights and field practices
• Capture consensus decisions and translate them into clear documentation

Research Analysis & Technical Accuracy

• Research and consolidate policies materials presentations vendor information and SME input
• Validate accuracy and completeness of deliverables prior to approval

Collaboration & Project Support

• Partner with WMI Advisors Project Leads stakeholders and SMEs
• Provide status updates and support project timelines
• Follow governance review and approval workflows defined in WMI procedures

Field Engagement & Media Support

• Perform on-site visits and job walks as needed
• Conduct basic image editing to support documentation
• Work with media vendors to write scripts and guide development

Maintenance & Continuous Improvement

• Maintain existing documentation in response to:
• Standards change
• Corrective actions
• Safety workstreams
• New tools equipment or processes
• Required Skills/Attributes:
• Experience Level (Practical Reality)
• This role is not entry-level in practice.

Typical requirement:

• 5 8 years of technical writing experience or
• 3 5 years of technical writing experience plus strong utility/industrial/field-operations exposure
• This expectation is driven by high safety and compliance impact direct interaction with experienced craft SMEs and MOC-driven timelines with audit scrutiny.

Required Skills & Background:

• Proven experience producing technical or procedural documentation
• Ability to translate complex technical input into plain field-usable language
• Strong facilitation skills for SME working sessions
• Strong organizational writing and version-control discipline
• Comfort collaborating across organizational units
• Experience with Microsoft Word Excel PowerPoint photo editing software SharePoint OneDrive Acrobat Outlook Teams and Copilot

Desired Skills/Attributes:

• Experience in utilities energy construction manufacturing or industrial environments (strongly preferred)

Education Requirement:

• High School Diploma or Equivalent

TekWissen Group is an equal opportunity employer supporting workforce diversity.