ProAssure Clinical Services Specialist (Hybrid)

The ProAssure Clinical Services Specialist provides tactical clinical sustainment and customer enablement for ProAssure solutions to support strategic customers. This position is focused on establishing repeatable clinical processes supporting end users improving adoption and helping customers understand how solutions are intended to function within clinical workflows. The position will also provide basic layer troubleshooting and issue triage in partnership with the Technical Services Specialist and other customer support teams. Primary work location is 6565 Fannin Street Houston TX 77030

What you will do:

• Provide onsite and remote clinical support for ProAssure solutions including end user support workflow assessment adoption sustainment and routine service activities
• Conduct clinical rounding with physicians nurses educators super users and other end users to identify workflow issues usability concerns training needs and opportunities to improve solution adoption
• Assess clinical workflows and expected solution behavior; identify gaps between intended use customer practice and product capability and document opportunities for improvement
• Provide basic layer troubleshooting and issue identification with end users and customer support personnel; resolve common user workflow configuration connectivity and device issues within defined scope
• Support customer teams in distinguishing clinical workflow or user issues from technical product issues and applying the appropriate troubleshooting and escalation path
• Develop and deliver training train the trainer sessions job aids workflow guidance and other practical resources that enable sustainable customer support after the ProAssure engagement
• Review available solution reports and customer feedback with stakeholders to identify opportunities to improve performance adoption workflow integration and customer value
• Collaborate with Technical Support R&D Customer Success and other Stryker organizations when issues require advanced technical troubleshooting or product changes; maintain clear documentation of findings actions and outcomes

What you need:

Required:

• Bachelors Degree in Nursing Nursing Informatics Business Administration Healthcare or in lieu of Bachelors 6 years of additional relevant experience
• Minimum 4 years clinical or healthcare IT experience
• Demonstrated success supporting clinical end users through rounding training workflow assessment and customer service
• Advanced experience with clinical workflow analysis design and implementation
• Experience working directly with physicians nurses clinical educators super users and healthcare leadership
• Demonstrated ability to identify user and workflow issues perform basic troubleshooting and determine appropriate technical escalation
• Experience developing training materials workflow guidance job aids or other resources that support sustainable customer self service
• Ability to travel up to 25% within the US including frequent local travel between customer sites within a reasonable geographic area.

Preferred:

• Experience supporting clinical applications or database driven systems is a plus
• Highly proficient with MS Office especially Excel and experience using case management or service management systems
• Experience with connected medical devices healthcare communication solutions or clinical technology is a plus

United States of America Pay Ranges:

• Puerto Rico: $69500 - $110900 USD Annual
• USN: $89300 - $148800 USD Annual
• US5: $93800 - $156200 USD Annual
• US10: $98200 - $163700 USD Annual
• US15: $102700 - $171100 USD Annual
• US20: $107200 - $178600 USD Annual
• US30: $116100 - $193400 USD Annual