Principal UX Designer
Job Location:
Dublin, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are
Founded in 1999 and headquartered in Central Ohio were a privately-owned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted tech-savvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.
Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.
About the role
As the Principal UX Designer you will be a trusted thought partner to UX Strategy leadership partnering closely to transform UX strategy into exceptional customer experiences. You will lead the design of our most complex and strategically important initiatives translating customer insights business goals and emerging technologies into intuitive accessible and meaningful experiences that make healthcare easier to navigate for members clients and Healthcare Warriors.
In this role you will partner closely with UX Strategy Product Engineering Data & Business Intelligence and business stakeholders to influence product direction inform experience strategy and solve high-impact customer challenges. Youll combine exceptional design craft with systems thinking facilitation and strategic perspective to align teams around a shared vision while balancing customer needs business objectives accessibility and technical feasibility.
As a key leader within the design practice you will help elevate design excellence across Quantum Health by championing AI-enabled experiences contributing to the evolution of scalable design practices and leading through expertise collaboration and influence. You will serve as a trusted advisor to cross-functional teams helping transform strategy into exceptional customer experiences while fostering a culture of human-centered design innovation and continuous improvement.
Location: This position is located at our Dublin OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
What youll do (Essential Responsibilities)
- Transform complex business goals product requirements customer insights and emerging opportunities into intuitive elegant and impactful end-to-end experiences workflows and interaction models that simplify complexity and deliver meaningful customer outcomes.
- Demonstrate exceptional UX and UI design craftsmanship through compelling concepts prototypes and experience visions that align customer needs business objectives accessibility standards and technical feasibility while influencing product direction and accelerating decision-making.
- Lead journey mapping service design and design thinking efforts in partnership with UX Strategy leadership bringing stakeholders together to uncover opportunities challenge assumptions and create innovative future-state experiences that deliver meaningful customer and business value.
- Shape how AI is embedded across products experiences and workflows by identifying opportunities where intelligent capabilities create meaningful value for customers employees and the business.
- Design intuitive AI-powered experiences including conversational interfaces intelligent recommendations copilots and agent-driven workflows while promoting user trust transparency explainability and responsible AI design principles.
- Embrace AI as a design accelerator leveraging emerging technologies to rapidly move from ideas to prototypes streamline workflows improve quality and help establish scalable AI-enabled design practices across the organization.
- Raise the bar for design quality by advancing design systems reusable patterns and best practices that create consistent scalable and exceptional user experiences.
- Lead design reviews and partner with Product and Engineering teams to ensure experiences are thoughtfully implemented customer-centered and delivered with excellence from concept to launch.
- Serve as a trusted design leader and strategic partner influencing cross-functional teams driving alignment and helping shape product direction through customer-centered thinking design expertise and compelling storytelling.
- All other duties as assigned.
What youll bring (Qualifications)
- Education: Bachelors degree in UX Design Human-Computer Interaction (HCI) Human Factors Psychology Design Information Architecture or a related field or equivalent practical experience.
- Experience: 8 years of experience in UX Product Design Experience Design Service Design or a related discipline with a portfolio demonstrating complex end-to-end experience design and measurable business impact.
- Deep expertise in UX and UI design including journey mapping service design interaction design prototyping design systems and translating business requirements and customer insights into intuitive impactful experiences.
- Experience designing responsive experiences across web mobile and native applications including familiarity with React Native platform-specific design patterns accessibility standards (WCAG) and inclusive design best practices.
- Strong facilitation communication storytelling and stakeholder management skills with the ability to influence decisions drive alignment and collaborate effectively across Product Engineering Research and business teams.
- Proficiency with modern design prototyping collaboration and AI-powered design tools with experience leveraging AI to accelerate ideation research synthesis workflow design prototyping and content creation.
- A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and protecting the sensitive data entrusted to us.
Preferred Qualifications
- Experience designing AI-enabled experiences and a strong understanding of generative AI large language models (LLMs) human-AI interaction principles and responsible AI design practices.
- Experience within healthcare healthcare technology digital health payer navigation enterprise SaaS or other highly regulated industries.
- Experience partnering with Data Science Analytics AI/ML or Engineering teams to bring innovative and intelligent experiences to market.
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#LI-AK1 #LI-Hybrid #LI-Remote
Whats in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health vision and dental featuring our best-in-class healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
- Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code open floor plans full-service dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.
California Employee and Job Applicant Notice of Collection of Personal Information:If you are a California resident Quantum Health may collect personal information in connection with your application for employment and if hired during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice
Recruiting Scams: Unfortunately scams targeting job seekers are common. To protect our candidates we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB) Social Security Number (SSN) banking/direct/tax details etc. via email or any other non-secure system nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam report it to the Federal Trade Commission and your states Attorney General.
Required Experience:
Staff IC
About Company
Quantum Health offers a uniquely powerful solution to drive healthcare navigation benefits performance while blending technology, cost savings, utilization, and member satisfaction.
