Principal Trainer CUPID

Work Schedule:

• Workdays: Monday Friday with some evenings and weekends may be required.
• Shift Times/Hours: Workday schedules may vary. Some evenings & weekends may be required.
• Onsite: Variable.
• Work Locations: 2001 The Embarcadero Parnassus Mission Bay Laurel Heights Oakland/Emeryville Mt. Zion Stanyan Hyde and other community partners.

Working Title: Principal Trainer

Required Experience Background & Qualifications

• 3 5 years of relevant experience.
• Bachelors degree in health care information technology computer science or related area and/or equivalent combination of experience/training.
• Epic certification in Cupid.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions including design development implementation user support and training maintenance quality assurance and system testing and evaluation.
• Strong problem-resolution skills with the ability to quickly diagnose problems and develop test and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills with the ability to effectively to train support and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented with proven organizational skills and the ability to effectively manage time prioritize tasks and see projects through to completion on deadline.
• Strong written and verbal communication skills with the ability to convey technical information and instructions to all levels of clinical applications users in a specific clear and concise manner.
• Strong analytical skills and knowledge in documentation and reporting with the ability to design and execute tests analyze system performance data and produce substantive reports and analyses.
• Ability to work with senior staff and managers serving as a technical resource and providing advice and counsel on issues of functionality efficiency cost-effectiveness policy and performance.

Common Problems Solved by the Employee

• Troubleshooting training issues; ability to tell the difference between build and training issues.
• Ability to work with challenging & resistant end users.
• Ability to identify system issues and documents so that build analysts can follow up.

Less Frequent and More Complex Problems Solved by the Employee

• Researching issues that cross multiple applications and operational departments (e.g. Billing workflows).

Problems/Situations Referred to the Employees Supervisor

• Problems that impact multiple users patient safety compliance or medical risk.
• Workflow solutions that change users EHR workflows that need Health T governance.
• Project whose scope has changed significantly.

Required Certification

• Epic Cupid Certification Required