Principal Technical Program Manager, Secure Work Enablement

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work not just infrastructure that delivers applications.
Today over one million users rely on WorkSpaces daily. Tomorrow those workspaces will host AI agents alongside humans agents that code troubleshoot analyze and act on behalf of their users governed by the same identity and security policies as the people they serve. We are building the platform that makes this possible: a new identity architecture that treats humans and agents as first-class citizens a unified cross-platform agent that ships features to Windows and Linux simultaneously a next-generation client (Springboard) that communicates intelligently with users and AI-powered admin experiences that replace 300 configuration choices with a single conversation.
This is not incremental. We are rethinking the desktop from the silicon up from GPU-powered workstations for builders and AI workloads to conversational setup experiences to autonomous troubleshooting that resolves issues before users notice them. We compete with Microsoft Citrix and Omnissa and we intend to leapfrog them by building the workspace that was designed for the agentic era not retrofitted for it.

The Role
We are looking for a Principal Technical Program Manager who wants to be the connective tissue of this transformation. This is a cross-functional IC role at the center of everything we ship. You will own end-to-end program execution across the Agentic WorkSpaces portfolio driving delivery across 6 engineering teams 3 platform dependencies 19 production regions and multiple partner motions. You will operate at the intersection of engineering product and GTM translating bold product vision into sequenced milestones that land on time and at quality.
You are self-driven comfortable with ambiguity and biased toward action. You think big about what the workspace of the future looks like and then you build the plan to get there. You influence across Amazon without authority make hard trade-off decisions with incomplete information and turn Won into Done. You want to solve challenging problems in identity AI and desktop infrastructure at a scale that matters.



Key job responsibilities
Key Job Responsibilities
Own programs with significant complexity and broad cross-organizational impact. You will drive the identity modernization strategy ensuring it lands as a coherent platform not disconnected features.
Drive large engineering efforts that solve significantly difficult problems with complete independence. Translate an 18-month 3-phase identity strategy and multi-year platform roadmap into detailed execution plans with clear milestones owners and decision points.
Identify risks and opportunities in technical strategies architectures and organizational structures. See around corners flagging dependency conflicts with IAM Identity Center Bedrock AgentCore EC2 and DCV teams before they become blockers.
Drive projects cross-functionally and build partnerships across AWS. Work with field sales (PROPEL/Nexus) ISV partners (Citrix Omnissa) and GTM teams to ensure what we build translates into customer adoption. Ensure security and identity objectives are met without imposing a performance tax on agent workflows.
Establish metrics mechanisms and reporting cadences that give leadership confidence in delivery health. From weekly execution reviews to S-Team goal reporting you build the operating rhythm that keeps a complex organization aligned.
Manage launch coordination for multi-region multi-platform releases across 6 OS variants. Ensure features ship simultaneously across Windows and Linux via the unified agent architecture no more Windows first Linux later.
Deliver findings recommendations and remediation steps when programs go off-track. Support deep-dive assessments and ad-hoc analysis. You are the person who turns ambiguity into action.


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
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Mentorship and Career Growth
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- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- 10 years of program management tech program management or related experience
- Experience managing programs across cross-functional teams building processes and coordinating release schedules
- Experience delivering complex multi-phase platform migrations or modernization programs
- Strong technical depth ability to engage on architecture decisions involving identity protocols (SAML OIDC) networking and OS-level systems
- Track record of delivering results in ambiguous fast-moving environments where requirements evolve
- Excellent verbal and written communication skills; ability to present to VP/SVP audiences
- Bachelors degree in Computer Science Engineering or equivalent experience

- BA or BS degree in a related field (MBA preferred)
- Experience in deploying identity and access management systems or experience with Active Directory
- Experience in technical support in a distributed computing environment that includes supporting end user desktop applications and tools
- Experience driving partner-dependent programs (ISVs GSIs or technology partners)
- Familiarity with AI/ML agent architectures agentic workflows or AI-powered product experiences
- Experience with S-Team or VP-level goal reporting and mechanisms at Amazon
- MBA or advanced technical degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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