Principal ServiceNow Solution Architect

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.

As a Principal ServiceNow Solution Architect you will play a pivotal role in shaping how enterprise and supply chain teams design adopt and scale ServiceNow solutions. This role blends deep platform architecture expertise with change leadership and emerging technology enablement including artificial intelligence (AI). We are looking for a self-motivated trusted and a visionary technology leader who will lead translating complex business needs into scalable secure and highperforming ServiceNow solutions that deliver measurable outcomes.

What youll do

• Own the endtoend architecture for ServiceNow ensuring solutions are scalable secure and aligned to enterprise standards.

• Lead the design and delivery of complex ServiceNow implementations upgrades and optimizations across supply chain and enterprise workflows.

• Proficient in utilizing diverse AI tools (not limited to NowAssist) to drive efficiency automation and continuous improvement across the SDLC

• Serve as a technical thought leader guiding development teams and influencing stakeholders through architecture decisions.

• Translate business requirements into technical architectures and integration patterns that enable longterm flexibility.

• Drive process transformation and change adoption modernizing workflows through automation and platform capabilities.

• Identify and enable AI agents and generative AI use cases within ServiceNow to improve productivity insights and decisionmaking.

• Partner with data engineering and business teams to operationalize emerging technologies.

• Establish and promote best practices for configuration development governance and lifecycle management.

• Ensure solutions meet performance reliability security and compliance expectations.

What youll bring (musthaves)

• 12 years of overall ServiceNow experience including 5 years in a solution or platform architect role.

• Proven experience designing scalable highperforming ServiceNow architectures across modules such as:

  • Source to Pay

  • IT Service Management

  • IT Operations Management

  • Customer Service Management

  • Human Resources Service Delivery

  • Integrated Risk Management

  • Custom application development

• Handson expertise with ServiceNow integrations including REST SOAP MID Servers and thirdparty tools.

• Strong handson experience with ServiceNow scripting and automation including JavaScript Glide API Flow Designer and IntegrationHub.

• Deep knowledge of ServiceNow configuration and platform controls such as workflows UI policies data policies business rules and client scripts.

• Demonstrated ability to lead technical change influence stakeholders and guide teams through transformation initiatives.

• ServiceNow certifications such as Certified Technical Architect (CTA) Certified Implementation Specialist (CIS) or architecturelevel certifications.

• Strong communication skills with the ability to explain complex technical concepts to nontechnical audiences.

Nice to have

• Experience supporting supply chain or enterprise operations environments including CMDB and data modeling.

• Handson experience with ServiceNow Shopping Hub Procurement Sourcing or ThirdParty Risk Management modules.

• Familiarity with automation frameworks DevOps practices or CI/CD pipelines.

• Experience operating in Agile delivery environments.

• Background as a technofunctional leader (roughly 6070% technical 3040% functional).

Education

• Bachelors degree in Computer Science Computer Engineering or a related field or equivalent practical experience.

Why this role matters

In this role your work will directly impact how the organization scales ServiceNow modernizes operations and leverages emerging technologies to drive real business value. Youll influence architecture decisions that shape platforms used across the enterprise.

Our Principal System Engineering earns between$155400-$233200 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

• AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite Full-time office role-

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.