Principal, S2 Workforce Strategy and Intelligence Lead

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Principal S2 Workforce Strategy and Intelligence Lead to be part of making that happen.

About the Role:

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity operational efficiency and value realization across Arctic Wolfs Security Services organization (S2).

This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization where effort is being spent what value is being generated and how investments in automation AI process improvement and product capabilities

translate into measurable business outcomes.

The successful candidate will provide executive leadership with a transparent defensible view of workforce productivity cost-to-serve operational efficiency and return on investment enabling fact-based decisions on staffing automation strategy product priorities and organizational scale.

Primary Responsibilities:

Workforce Productivity and Intelligence Measurement

Develop and maintain a comprehensive workforce intelligence model that quantifies:

Work entering the organization

Work exiting the organization

Capacity created through automation and process improvements

Capacity consumed by new products services customer growth and operational

requirements

Productivity trends across teams functions shifts and workflows

Create a defensible productivity accounting framework that distinguishes between:

Gross savings

Net savings

Capacity creation

Capacity redeployment

Demand growth

Non-value-added work

Operational inefficiencies

Savings Realization Management

Establish and maintain a benefits realization framework that tracks every approved productivity initiative from projected benefit through realized outcome.

Measure and report:

Expected savings

In-flight savings

Realized savings

Avoided costs

Capacity redeployment

Variance to business case

Identify and explain gaps between projected and realized outcomes including demand increases adoption challenges workflow inefficiencies quality impacts and incomplete process adoption.

Operational Efficiency Analysis

Identify sources of productivity leakage across the S2 organization including:

Process variation

Duplicate effort

Rework

Escalation loops

Tool switching

Manual data collection

Low-value administrative work

Excessive investigation effort

Poor technology adoption

Build evidence-based recommendations to improve workforce efficiency and increase value- generating activity.

Partner with Product Management Data Science and Engineering teams to prioritize roadmap investments by quantifying operational friction workforce impact customer impact and potential business value.

Create measurable feedback loops to verify that released capabilities deliver the outcomes and productivity gains included in the original business case.

Key Skills:

Workforce Economics

Productivity modeling

Cost-to-serve analysis

Benefits realization

Capacity planning

Forecasting

Analytics

SQL

Power BI

Tableau

Snowflake

Python

R preferred

AI Analytics

Process mining

Task mining

ML forecasting

Agent performance analytics

Human plus AI productivity measurement

Minimum Qualifications

• 8 years in workforce management analytics capacity planning or task-mix and time-in-motion analysis within a 24x7 operational environment including direct prior ownership of this exact function.
• Demonstrated experience partnering directly with Finance and Product organizations to connect operational data to cost and roadmap decisions.
• Hands-on experience applying AI and machine learning within an analytics practice such as modeling task complexity forecasting capacity or evaluating automation ROI not just familiarity with AI tools.
• Advanced SQL and BI/analytics tooling fluency with a track record of building executive-facing dashboards and reporting from operational data.
• A demonstrated ability to take ambiguous high-stakes leadership questions and turn them into hard defensible data.

Preferred Qualifications

• Background in cybersecurity MSSP/MDR or another 24x7 technical operations environment such as a SOC NOC or high-volume contact center.
• Experience standing up a workforce analytics function from scratch inside a scaling high-growth organization.
• Familiarity with SOC and security operations concepts including tiered analyst models alert triage and automation-augmented investigation.
• Experience with workforce management or digital-adoption analytics platforms such as Verint NICE Pendo or FullStory.
• Experience presenting analytics findings directly to senior or executive leadership.

On-Camera Policy:

• To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.
• Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.
• We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements:

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 148000.00 to 222000.00 USD annually. This range reflects the base pay the company reasonably expects to offer for this position aligned to the broader job family base pay structure. Actual base pay may vary based on skills experience and location including job family addition to base pay Arctic Wolf offers variable incentive compensation new hire equity grants and a comprehensive benefits package.