Principal Program Manager – Repair Services Operations

Description

Oracle Cloud Infrastructure (OCI) is seeking a Principal Program Manager to lead strategic operational improvement initiatives within our Repair Services organization. This role will focus on improving repair quality reducing failure rates optimizing vendor performance and driving operational excellence across the end-to-end repair ecosystem.

The ideal candidate combines strong program management operational leadership vendor management and technical problem-solving skills. You will work across Engineering Quality Supply Chain Logistics Customer Support and external partners to identify issues implement scalable solutions and deliver measurable business results.

Responsibilities

What Youll Do

• Lead cross-functional programs that improve repair quality turnaround times and operational efficiency.
• Drive initiatives to reduce repair failure rates through data analysis root cause investigation and corrective actions.
• Partner with Engineering Quality Supply Chain Logistics Customer Support and external vendors to improve end-to-end repair operations.
• Establish and manage key performance indicators (KPIs) operational dashboards governance reviews and reporting mechanisms.
• Own vendor performance management including service level agreements (SLAs) operational reviews performance improvement plans and accountability frameworks.
• Lead high-priority operational escalations and coordinate rapid issue resolution across internal teams and external partners.
• Develop and implement scalable processes workflows and reporting structures that improve operational visibility and service delivery.
• Drive continuous improvement initiatives by partnering with engineering and quality teams to address recurring issues and prevent future failures.
• Communicate program status risks key metrics and recommendations to senior leadership and executive stakeholders.
• Foster a culture of accountability urgency and operational excellence across the organization.

What Were Looking For

• Strong program management experience leading complex cross-functional operational initiatives.
• Proven ability to drive process improvements and deliver measurable business outcomes.
• Experience managing vendor relationships performance metrics and operational reviews.
• Strong analytical and problem-solving skills including root cause analysis and data-driven decision-making.
• Ability to influence stakeholders across multiple organizations and drive alignment in a fast-paced environment.
• Excellent communication presentation and executive stakeholder management skills.
• Experience developing operational metrics dashboards and governance processes.

Minimum Qualifications

• Bachelors degree in Engineering Operations Supply Chain Business Computer Science or a related field (or equivalent experience).
• 7 years of program management operations supply chain repair services or related experience.
• Experience leading cross-functional initiatives involving internal teams and external partners.
• Demonstrated success managing operational performance escalations and process improvement programs.
• Strong project management organizational and communication skills.

Preferred Qualifications

• Experience supporting hardware repair service operations manufacturing datacenter infrastructure or supply chain environments.
• Experience with vendor management contract performance and SLA governance.
• Familiarity with quality systems failure analysis corrective actions and continuous improvement methodologies.
• Experience working in large-scale cloud infrastructure technology operations or service delivery organizations.
• PMP Lean Six Sigma or related certification is a plus.

Success Metrics

• Reduction in repair failure and repeat return rates
• Improved vendor SLA and quality performance
• Faster issue resolution and escalation turnaround
• Improved operational visibility and cross-functional execution
• Increased customer satisfaction and reduced operational cost

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90100 to $209500 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4