Enter a job title or keyword

Principal Program Manager Agentic AI

Microsoft

Job Location:

Redmond, WA - USA

Yearly Salary: USD 142800 - 274800

Posted: 21 October 2026 (4 hours ago)

Application Deadline: 18 January 2027

Vacancies: 1 Vacancy

Job Summary

Overview

Are you a customer-obsessed AI-curious problem-solver who thrives in an inclusive collaborative global team Join Engineering Operations (EngOps) the organization driving operational excellence across the Microsoft Cloud to strengthen quality reliability security and customer trust. As part of EngOps youll design solutions that prevent issues before they happen embed AI-powered automation and turn signals into actions that deliver measurable customer impact at scale. Our culture of empowerment inclusion and growth mindset defines how we work.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Roadmap Development: Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives.

Drive Clarity: Create review and gain alignment on requirements specs and other documents to drive clarity with engineering and business teams.

Cross-Team Leadership: Partner with engineering product and support teams to align goals OKRs and delivery milestones for agentic AI initiatives.

Stakeholder Communication: Own all stakeholder management including clearly communicating benefits providing routine updates and creating
feedback loops so that we can iterate effectively.

Derive Actionable Insights: Conduct research interviews and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify
customer needs pain points and opportunities.

Quantify Impact: Measure and evaluate the performance adoption and feedback for AI efforts and continually iterate based on data and insights.

Technical Curiosity & Depth: Anticipate and deeply understand technical challenges constraints and blockers faced and provide recommendations for
solving these challenges in a methodical manner.

Qualifications

Required qualifications

Bachelors Degree in Computer Science Engineering Data Science Math Business or related field AND 6 years experience in engineering product/technical program management data analysis or product development OR equivalent experience.

Other Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

Masters Degree in Computer Science Engineering Data Science Math Business or related field AND 8 years experience in engineering product/technical program management data analysis or product development OR Bachelors Degree in Computer Science Engineering Data Science Math Business or related field AND 12 years experience in engineering product/technical program management data analysis or product development OR equivalent experience.
3 years of experience in developing ML and/or AI based solutions
Experience with building and owining agentic AI roadmap.
Experience withwith Azure AWS or Google Cloud.

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142800 - $274800 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $188000 - $304200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Apply Now