Principal Product Manager Strategic Accounts
Job Location:
Dublin, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are
Founded in 1999 and headquartered in Central Ohio were a privately-owned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted tech-savvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.
Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.
About the role
The Principal Product Manager - Strategic Accountsserves as the bridge between customers product strategy and market innovation. This role serves as the main product partner working directly with enterprise clients to uncover needs co-create solutions influence product direction and drive adoption. The position combines product management customer partnership technical consulting and change management to deliver measurable business outcomes while balancing client priorities with scalable product strategy.
Location: This position is located at our Dublin OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
What youll do (Essential Responsibilities)
- Product Strategy & Roadmap Leadership: Contribute to product strategy prioritization roadmap planning and outcome measurement while representing customer and market perspectives.
- Customer Engagement & Relationship Management: Build trusted relationships with executive operational and technical stakeholders and serve as a strategic product partner.
- Needs Discovery & Voice of Customer: Identify underlying customer problems synthesize insights and translate findings into actionable product requirements.
- Co-Creation & Innovation: Partner with customers to design new solutions and evaluate opportunities for scalable marketable product capabilities.
- Product and Engineering Collaboration: Work with engineering teams to validate feasibility refine requirements and align delivery with customer expectations.
- Change Management & Adoption: Develop stakeholder alignment plans manage organizational change and ensure successful adoption of new capabilities.
- Outcome Measurement & Continuous Improvement: Track customer outcomes measure solution impact and feed insights back into product strategy.
- All other duties as assigned.
What youll bring (Qualifications)
- Education: Bachelors degree in Business Product Management Healthcare Administration Information Systems or a related field or equivalent practical experience.
- Experience: 8 years of experience in product management customer-facing product roles strategic consulting healthcare technology or related disciplines.
- Demonstrated success building credibility and influencing executive operational and technical stakeholders within enterprise customer environments.
- Demonstrated ability to translate customer needs into product strategy roadmap decisions and measurable business outcomes.
- Experience partnering with Product Engineering Implementation and Operations teams to deliver customer-centric solutions.
- Exceptional communication facilitation organization and stakeholder management skills.
- Experience building trusted advisor relationships with enterprise customers.
- Ability to balance customer-specific needs with scalable product strategy.
- Experience managing multiple concurrent initiatives stakeholders and dependencies within a complex and agile product environment.
- Strong analytical and problem-solving skills with experience using data to drive decision-making.
- Experience with strategic customer partnerships and executive-level engagement.
- Familiarity with healthcare data integrations APIs and interoperability concepts.
- Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy.
- Health tech benefits navigation payer provider or healthcare experience highly preferred.
- A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and protecting the sensitive data entrusted to us.
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#LI-AK1 #LI-Hybrid #LI-Remote
Whats in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health vision and dental featuring our best-in-class healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
- Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code open floor plans full-service dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.
California Employee and Job Applicant Notice of Collection of Personal Information:If you are a California resident Quantum Health may collect personal information in connection with your application for employment and if hired during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice
Recruiting Scams: Unfortunately scams targeting job seekers are common. To protect our candidates we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB) Social Security Number (SSN) banking/direct/tax details etc. via email or any other non-secure system nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam report it to the Federal Trade Commission and your states Attorney General.
Required Experience:
Staff IC
About Company
Quantum Health offers a uniquely powerful solution to drive healthcare navigation benefits performance while blending technology, cost savings, utilization, and member satisfaction.
