Principal Product Manager Experience and Platform
Job Location:
Bethesda, MD - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Why Join GEICO
At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers expectations while making a real impact on local communities nationwide.
Founded in 1936 GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company we want you to feel valued supported and proud to work here. Thats why we offer the GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.
GEICO is seeking aCX-focused Principal Product Manager to lead the strategy development and scaling of our next-generation payments platform. This role will own high-impact initiatives across card ACH digital experiences fraud/compliance and emerging payment technologies driving end-to-end product vision and execution.
Product Managerwith deepexpertiseinpayments and billing experienceto help shape how millions of customers pay for and manage their insurance. This role focuses on designing and deliveringsimple intuitive and reliableCXacross web mobile andotherservicing channelswhile navigating the complexity of insurance compliance and scale. You will partner closely withCX designers engineering data legal and treasury to modernize and evolve GEICOs payment journeys ensuring customers can pay manage policies and resolve issues with confidence and ease.
Responsibilities:
The ideal candidate is excellent at:
- Leadproduct discoverythrough user research journey mapping usability testing andCX validation.
- Define and prioritize theproduct roadmapbased on customer pain points business outcomes and operational realities.
- Partner with design and marketing teams to craft high-quality customer journeys content and targeted communications across channels such as email SMS and notifications
- Collaborate with engineering toimplementAI-drivenCustomer Experience/Service solutionsto modernize customer experience
- Work with compliance legal and risk teams to ensure payment experiences meetregulatory and security standardswhile remainingcustomerfriendly.
- Use data and experimentation to improve key metrics such aspayment success rates abandonment call drivers and customer satisfaction.
- Advocate for acustomerfirstmindsetacrosscrossfunctionalstakeholders while aligning to GEICOs efficiency and scale goals.
- Communicate clearly through PRDs experience flows roadmaps and executive updates.
Basic Qualifications:
- Bachelors Degree
- At least 12 years of experience in Product Management building complex software with a strong emphasis onCXleddigital products.
- Experience ininsurance financialservices payments platformor ecommerce
- Demonstrated experience inpayments ecosystems(Card and bank payment processing APMs payment lifecycle recurring payments)
- Champion seamless omnichannel payment experiences (web mobile IVR chat/AI)
- Ability to define and trackCX KPIs(completion rate payment successselfserviceadoption CSAT)
- Experience runningA/B tests andCX experimentstovalidatedesign and product decisions
- Strong understanding ofmachine learning concepts(without needing to code)
- Excellent communication andcrossfunctionalcollaboration skills
- Demonstrated experience inpayments ecosystems(Card and bank payment processing APMs payment lifecycle recurring payments)
Preferred Qualifications:
- MBA or equivalent experience
- Experience improvingselfserviceexperiencesto reduce customer contact volume.
- Experience withgenerative AILLMpoweredproducts or conversational interfaces.
- Hands-on for wireframing and prototyping (Figma is the standard)
- Strong analytical skills with experience usingconversion funnelsdropoffanalysis and payment success metrics
Annual Salary
$140425.00 - $229600.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.
The GEICO Pledge:
Great Company:Protecting customers through lifes twists and turns with innovation and integrity.
Great Careers:Personalized development programs mentorship and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay benefits and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Staff IC
